Posts Tagged ‘Managing Employees’
What the Most Successful Leaders Know About Creating an Inventive Culture
From Edison to Jobs to Winfrey, pioneering innovators know how to enroll a team that creates and then supports big ideas. They have learned to create organizations that literally pull great ideas through the ranks instead of empowering people to straight-arm them.
Read More Contractors Must Really Be Independent
How many of us have “hired” independent contractors over the years, a bit worried over the gray area between employee and contractor as defined by the IRS? I’ve experienced the results of a wrong decision, and the IRS and state agencies are not forgiving in their pursuit of penalties, interest, and (most damaging) assessing a company with both employer and employee taxes when reclassifying the person as an employee.
Read More What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.
Read More You Can Leave Your Hat On, Baby
Small business owners wear many hats. Owner. Salesperson. Bookkeeper. Cashier. Manager. Trainer. Janitor. Marketing. Computer repair. Web designer. Social media manager. Not to mention, of course, the specialty of the business, whether it’s tutoring kids in math, selling jewelry, running fitness classes, or buying and selling homes.
Read More 5 Ways to Turn Indifferent Customers Into Raving Fans
Providing good customer service just isn’t enough anymore, not with companies the world over clamoring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.
Read More 5 Essential Characteristics That Differentiate Leaders from Managers
Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth! There are numerous characteristics that differentiate leaders from managers. While some of the differences are subtle, others are distinct and easily recognized.
Read More 5 Irrefutable Customer Service Truths
Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.
Read More 7 Ways Your Small Business Can Improve Its Social Media Marketing
If your small business is conducting social media marketing, it is among the 80 percent of U.S. small businesses that do. But did you know that more than half of small businesses (54 percent) say their greatest need for help is with social media marketing?
Read More How to Build Your Organizational Structure Based on Trust and Collaboration
Building an organization culture that is based on trust and collaboration starts with leadership. You need to follow through with what you say and be accountable for your actions—or your team will lose faith in your word and ability to be an effective leader.
Read More Benefits of Automating Time and Attendance
If you are using a manual time and attendance system, consider replacing it with an automated system and using an experienced and reputable outside payroll service. An automated time and attendance system eliminates the time clock and instead uses a bar code scanner, pin number pad, or an even more technologically advanced system such as a biometric scanner.
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