Posts Tagged ‘Leadership’
Nelson Mandela: The Ultimate Influencer
The world lost a great human being last week when former South African President, Nelson Mandela passed away at the age of 95. What I would like to discuss in this post is how it turns out that he is the embodiment of the Five Key Principles of Ultimate Influence in Adversaries into Allies.
Read More 5 Tips for Preparing Your Call Center for the Busy Holiday
As the holidays approach, most businesses find that they must deal with extra demands on their call centers because of seasonal promotions, heavy vacation schedules, and temporary workers.
Read More Overcoming Excuses for Not Doing Something
The first step in overcoming excuses from anyone, whether it is your team, your hostess or your kids, is to stop accepting it. We have a tendency to just wave it off with a flip answer.
Read More 3 Simple Steps to Help You Win the Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. One way is to treat employees the way you expect them to treat your customers—and each other.
Read More Deny Your Past, Risk Your Future
We all have relationships in our life that run out of gas. Sometimes there is a clear break and other times we just move on to different things and the relationship atrophies and goes away.
Read More Discover How Great Leaders Communicate
Whether you’re leading your own team or an entire company, solid communication skills are an absolute must. It sounds obvious, but have you taken the time to analyze and work on what areas of communication are necessary to move your startup in a powerful direction?
Read More 3 Ways to Improve Your Leadership Aptitude
Being a leader is not the same as being a manager. And while we’ve looked at qualities a true leader possesses, let’s consider how to become a better leader—especially for those who are not lucky enough to be “born leaders”.
Read More 7 Ways to Keep Your Team Productive During Holiday Season
In most workplaces, the move toward the busiest holiday season of the year is marked less by the change in décor and more by the change in productivity. Read on for seven tips to keep your employees happily on task through the holidays without seeming like a killjoy.
Read More The Importance of Corporate Vision
If you are a leader in your organization, share your vision consistently. If you are not sharing your vision at least every thirty days, your team doesn’t know it. A clear vision inspires, unifies, and gives powerful focus.
Read More Time for Your Kick Finish
We all know the concept of a kick start. An extra effort to get the machine going. Then again, there is the kick finish too, although we don’t put it in those terms like we do a machine we do talk about a “kick” at the end of a running race. That extra effort to dig just a bit deeper and drive toward the finish line. NOW is a good time for YOUR kick finish.
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