Posts Tagged ‘Leadership’
3 Ways to Be a Better Boss
If you genuinely care about your role as boss to your staff, you’ll be open to making changes to continually improve your management techniques to keep your team happy, reduce turnover, and keep your business operating smoothly.
Read More All in the Family: Running a Small Business Together
Mom and pop shops are a big part of our American culture. It’s the picture many of us conjure up when we visualize main street America—very Norman Rockwell.
Read More Social CEO-ing to Create Customer Champs
Stop thinking of yourself as an ‘employee’ of any organization. In reality, you can never be. You are what you are—a living, thinking, caring human. This is exactly you must convey to your customers, that ‘hey, I am not a robot, wanting all the money in your pocket.’
Read More 3 Things Great Leaders Gain from Failure
Sometimes you have to fail in order to win. While this may seem counterproductive, mistakes can actually serve as life-changing experiences.
Read More How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.
Read More Moments of Truth: Critical Moments That Allow for Transformation
Change is directly related to what is currently happening on a daily basis within your organization, and leaders need to communicate change at the right time and in a way that will make it clear how change will impact team members.
Read More Extending Your Runway
Use your board to help you to navigate through control over these five resources. If you don’t have a viable, relevant board, build one no matter what your size and stage of development. One thing is usually sure: an entrepreneur cannot successfully do it all alone.
Read More 6 Ways for Leaders to Create Organizational Change
How you approach change is just as important as what you want to change in your organization. If you want to be a transformative leader and create long lasting organizational change, you need to approach it in a way which minimizes negative reactions, is aligned with business strategies and corporate cultures, and is inclusive in nature.
Read More How Strong Performance Can Mask Issues in the Future
The truth is strong performance can actually mask issues if you are not careful, which can come back and bite you in the future. This is why leaders need to stay sharp and keep their foot on the gas to ensure that today’s good performance leads to tomorrow’s exceptional performance.
Read More The Magic of Being a Great Leader
There is no magic formula that helps you become a great leader. Just like there is no one-size-fits-all leadership style. A great leader is a person who is capable of altering his or her thoughts, actions or feelings in a way that enlists others so that a common goal can be pursued and accomplished.
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