The Heart of Customer Service is Respect

Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated. You can’t expect the customer to experience excellence if you don’t first create excellence internally.
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When Should You Fire an Employee

As a small business owner, you can’t afford to take risks when it comes to hiring the right employees. Sometimes, however, you make a mistake and you hire someone who you shouldn’t have. When is it time to fire this employee?

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How to Retain Employees

High turnover is not uncommon in small business, but it is expensive. Most small businesses cannot afford to constantly hire and let go of employees. Having a dedicated staff is one aspect of a successful company that should not be overlooked.

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4 Ways to Make Your Employees Happy

One way to grow your business, apart from having a great product or service, is to have employees who love working for you. While you might not be able to offer the same benefits package as most large corporations, there are more slick ways you can go about seeking your employees’ favor without breaking into the budget.

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Managing in Cyberspace

In today’s work environment, it has become a necessity for many businesses to hire employees or independent contractors who take care of their work out of office. Here are a few keys to help employers manage their out-of-office employees effectively.

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