Posts Tagged ‘Employees’
4 Leadership Behaviors That Build High Performance Work Environments
Successful companies understand that achieving success is about addressing larger culture issues within the organization. Getting your organizational culture right is what leads to building a high performance work environment. This starts with leadership.
Read More How the Most Successful Leaders Manage the Brilliant Naysayer
Most every company has a Harold (or Harriet). Typically, he has been with the company for 20-plus years. He knows more about industry norms, the company’s intellectual property, your IT capabilities, what legal will and will NOT go for, interoffice politics, and the CEO’s family than anyone in the building. And unfortunately for you, good old Harold can effortlessly—and with absolutely no malice intended—recite four to six reasons why your idea won’t fly.
Read More Set a Customer Service Culture with Three Steps to Welcome
What pleases one customer may easily disturb another. But you’ve got to do something. So what should you do? Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help, or wait discreetly until you are asked?
Read More 3 Key Questions to Ask Before Hiring for Your Startup
One of the hardest but most exciting things about being a young entrepreneur, first-time business owner, or even a startup manager is the hiring process. But there are a few things you have to think about before green-lighting a new startup employee, especially in the earliest stages of starting up.
Read More 8 Ways to Inspire Employee Behavior That You Can Implement Today
Leaders create the vision, set company goals, and develop strategies—but it is front line employees who execute the plan. They are the ones who carry out the daily tasks and initiatives that help make a leader’s vision become a reality. They are the ones who interact daily with the customers who are the life blood of any successful organization.
Read More Humanizing Your Customer Service
Customer service gives your company an opportunity to build a strong relationship with customers at a critical point. If they’re calling for help, then they’re likely frustrated. All too often, customers are greeted by “customer service robots.” Everyone’s familiar with this type of representative.
Read More Business Travel Basics
A business trip is a good opportunity to do productive work for your business while earning substantial deductions. But it’s important to know the rules and limitations of deductions for business trips. You need to be aware of what constitutes a business trip, what things are deductible, and what you need to do to support your claims. You can combine business trips with pleasure trips, but be careful to ensure your trip still qualifies.
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