Posts Tagged ‘Employees’
5 Vital Steps for Small Business Cyber Security
In the Medieval times—the age, not the dinner theater—all they had to worry about were the bugs that lived on rats. Today we have to contend with super bugs that resist the most powerful antibiotics, along with bugs, viruses,Trojan Horses, malware and hackers that plague the virtual world.
Read More Putting a Stop to “Mean Girls”: Bullying in the Workplace
If the national spotlight on bullying has taught us anything, it’s that bullies aren’t just ornery kids picking on helpless classmates in the schoolyard. Bullies have invaded social media, and they’re becoming more prevalent in the workplace.
Read More Smile + Personalization = Customer Service Success
How many times have you purchased something when it was just a transaction? How different when you the customer become a person with a LIFE in which the customer service representative takes genuine interest.
Read More Should #Minwage be $100 Per Hour?
If you look at the trending tweets on twitter about #minwage, you can actually see minimum wage inflation just by reading the tweets. These are very compelling memes if they were true, but there’s more to the story.
Read More Customer Service from the C-Suite to the Mail Room
In a recent interview, I was asked questions about why the leaders of a company in the “C-Suite” should focus on customer service. While the customer service vision may start in the C-Suite, everyone must own the responsibility.
Read More Sickness in the Workplace: 7 Ways to Reduce the Impact on Your Business
Sickness is estimated to cost more than $576 billion each year in lost productivity, worker’s comp, and lost revenue in America alone. So as a business owner why wouldn’t you put some systems or strategies in place to reduce sickness in the workplace?
Read More The Benefits of a Corporate Activity Day for Your Staff
People often enter team-building activities with feelings of trepidation, suspicion, and nervous intrigue. If you’ve ever sat in a circle of chairs while sporting an illegible name badge and peered across at a colleague with a droll smile, then you might sympathize with these negative perceptions.
Read More Your Business Could Be Suffering Because You’re a Bad Boss
The high-level of stress entrepreneurs deal with often precludes them from seeing how they interact with their team members. If you’re a bad boss, not only do your employees suffer, but so does your business.
Read More “Why Does My Boss Hate Me?”
Just about every company is trying to innovate these days. And change, even if it is designed to bring out the best in an organization can—often inadvertently—bring out the worst in us.
Read More Top Tips for Productive Delegation
How often do you find yourself complaining about how busy you are? Stop to think about it. Contrary to popular belief, work overload is not necessarily a badge of honor.
Read More