Posts Tagged ‘Customer Management’
The Rewards of Analyzing Your Customer
A recent report published by the Aberdeen Group presents some interesting statistics regarding the value of customer analytics. The author of the report was Omer Minkara. The bottom line is the statistical improvement in performance that is consistently demonstrated by companies using customer analytics compared to those who do not is no longer questionable.
Read More What Software Do Small Business Owners Need?
Because entrepreneurs have a lot on their plate when they start out, it makes sense for them to use such software to save time, cut costs, and streamline their processes from the very beginning.
Read More Is Customer Loyalty the Same as Retention?
Loyalty looks at building a relationship between a business and its customers. On the other hand, retention is about customer preservation.
Read More 6 Steps for Improved Customer Relations Management
Customer service in today’s world includes reliance on technology for your customer relations management, and a good VoIP business phone systems are essential for efficiency.
Read More What CRM Can Mean for Small Business
Many small businesses operate as if customer relationship management (CRM) simply means staying on good terms with your customers. Maybe a nice dinner or drinks occasionally. You know better than that.
Read More 4 Ways to Improve Your Customer Relationship Management
In every industry, no matter what you are selling, or what service you provide, there is some level of customer service or “customer-company interaction.” If your company is losing customers, or getting bad reviews, you may need to change your tactics.
Read More Is Your Invoice Clear and Complete Enough?
Customer invoicing is a vital part of business operations that directly affects a company’s customers and vendors, as well as the company itself. Invoicing sounds like a simple procedure, but it can get quite complicated, depending on the circumstances.
Read More How to Use the Holidays to Check in with Your Customers
Are you thinking that September sounds a little early to be bringing out the mistletoe, and that you don’t want to be part of the crowd advertising winter specials before Halloween even rolls around?
Read More 5 Software Programs Every Small Business Needs
If you have been in business for the last couple of decades, you have read about (and perhaps have employed) new technology that improves small business efficiencies. So how can you evaluate which is the essential software you should be leveraging daily, versus what isn’t so necessary?
Read More 4 Online Tools Every Startup Must Start With
Plenty of tools, apps, and software are geared toward small businesses. The best part? They’re inexpensive or, in some cases, completely free.
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