Because entrepreneurs have a lot on their plate when they start out, it makes sense for them to use such software to save time, cut costs, and streamline their processes from the very beginning.
Customer Management
Is Customer Loyalty the Same as Retention?
Loyalty looks at building a relationship between a business and its customers. On the other hand, retention is about customer preservation.
6 Steps for Improved Customer Relations Management
Customer service in today’s world includes reliance on technology for your customer relations management, and a good VoIP business phone systems are essential for efficiency.
What CRM Can Mean for Small Business
Many small businesses operate as if customer relationship management (CRM) simply means staying on good terms with your customers. Maybe a nice dinner or drinks occasionally. You know better than that.
4 Ways to Improve Your Customer Relationship Management
In every industry, no matter what you are selling, or what service you provide, there is some level of customer service or “customer-company interaction.” If your company is losing customers, or getting bad reviews, you may need to change your tactics.
Is Your Invoice Clear and Complete Enough?
Customer invoicing is a vital part of business operations that directly affects a company’s customers and vendors, as well as the company itself. Invoicing sounds like a simple procedure, but it can get quite complicated, depending on the circumstances.
How to Use the Holidays to Check in with Your Customers
Are you thinking that September sounds a little early to be bringing out the mistletoe, and that you don’t want to be part of the crowd advertising winter specials before Halloween even rolls around?
5 Software Programs Every Small Business Needs
If you have been in business for the last couple of decades, you have read about (and perhaps have employed) new technology that improves small business efficiencies. So how can you evaluate which is the essential software you should be leveraging daily, versus what isn’t so necessary?
4 Online Tools Every Startup Must Start With
Plenty of tools, apps, and software are geared toward small businesses. The best part? They’re inexpensive or, in some cases, completely free.
How Are You Evaluating Your Clients?
While I’d like to think we make good decisions based entirely on gut instinct, there are often hidden red flags. One tool we have implemented with success in our company is a client scorecard that rates our clients and their fit for us, past and prospective.
