Posts Tagged ‘Customer Management’
How Are You Evaluating Your Clients?
While I’d like to think we make good decisions based entirely on gut instinct, there are often hidden red flags. One tool we have implemented with success in our company is a client scorecard that rates our clients and their fit for us, past and prospective.
Read More Firing the Customer
In customer service, I firmly believe that there is a specific instance in which it is appropriate to fire the customer. This customer affects the morale and motivation of the employees and makes it impossible for them to deliver a great customer service experience.
Read More An Unconventional Path to Better Business: Raise Your Rates & Turn Clients Away
When I started out my own business, I made so many mistakes. A year and a half later, the company’s revenue has increased by over 300% and my personal profit has increased by more than that. Want to know the reason? I did two things: I raised my rates and got pickier about the clients I work with.
Read More Why You Need a Real Person Talking to Your Customers
Personalization at the small business level, especially local small businesses, means having a live person answer when someone calls. Answering service companies, which have failed miserably in the past, mostly due to technology limitations, are now poised to provide small businesses the added advantage they need in an ever increasingly competitive environment.
Read More Using Quickbooks for Property Management
Running a property management business is no easy task. The good news is that Quickbooks makes accounting for property management businesses fast and painless. To learn more about how you can use Quickbooks to account for all of your property management transactions, keep reading.
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