Posts Tagged ‘Customer Loyalty’
Top 5 Secrets to Winning Customer Loyalty
For a business to be successful, particularly small and mid-sized enterprises, there has to be a streak of happy and loyal customers. Simply put, having a steady and satisfied customer base is the key to consistent sales and growth for any business. Happy and satisfied customers are the ones that bring in repeat business. But…
Read More4-Step Approach to Determining Emotional Drivers of Satisfaction and Loyalty
What makes a customer loyal? Is it the quality of your products? Competitive pricing? Is it customer service? This is a common question that many organizations struggle with, and unfortunately, there is no obvious answer or straightforward approach that will make your customers loyal to you and you alone. However, you can build loyalty over…
Read More5 Keys to Improving Customer Satisfaction and Loyalty
Acquiring a customer costs your business money. Every time you neglect a customer who has purchased a product or paid for a service, you are watching that money you spent on customer acquisitions walk through the door. This is why all business owners and executives, no matter how small or large the company, need to…
Read More7 Tips for Winning Brand Loyalty
Are your clients faithful to your brand? Or are you just another option in the saturated sea of product and service providers in your industry? One of the biggest (and arguably hardest) inbound marketing goals to achieve for your brand is the tiny area at the very bottom of your inbound marketing funnel right after…
Read More25 Amazing Customer Service Statistics
Here are some customer service statistics that demonstrate the power of a positive customer service experience. Note each statistic is provided with a reference for its source. These statistics were compiled by Gigi Peccolo, the Content Manager at OneReach, a consulting firm. By the year 2020 (coming up fast!), customer service will beat out price and product as the key brand…
Read MorePinpoint Your Sweet Spot Customers
We’ve talked quite a bit about the importance of understanding who you can delight when it comes to looking for new customers—finding those sweet spot customers and turn them into your best marketing tool. Rather than trying to be something for everyone, the smartest businesses understand that they’re the perfect solution for a certain subset…
Read MoreIncumbency is Not a Strategy
3 Ways to Make Your Brand More Magnetic
Decrease Churn by Improving Your Customer Retention
The State of Customer Loyalty in Small Business
