Posts Tagged ‘Customer Loyalty’
How Niche Products Inspire Brand Loyalty and Sales
In a world overflowing with sameness—plain tees, copy-paste gadgets, and one-size-fits-all solutions—niche products are the bold outliers that break the mold. They’re not for the masses; they’re for the few, the obsessed, the ones who get it. These aren’t just items; they’re love letters to a tribe, sparking a loyalty that runs deeper than a…
Read MoreTop Ways to Show Customer Appreciation Throughout the Year
Your customers may be the heartbeat of your brand, but are you the heartbeat of your customers’ purchase decisions? A recent report found that 77% of consumers are part of up to five customer appreciation programs. Oh, and 93% of those consumers earned or redeemed rewards in the past six months. This indicates that customer appreciation…
Read MoreTop Reasons Why Customers Leave Your Small Business
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s…
Read MoreHow to Make It Easy for Customers to Say Yes
How easy are you to do business with? Do you make it easy for customers to not just say yes, but enjoy the relationship? As business owners, we get so focused on our products and services, pricing strategies, and marketing efforts that we often overlook one critical aspect that can make or break a sale…
Read More9 Ways to Improve the Customer Restaurant Experience
When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer restaurant experience that sets your restaurant apart from the competition. Restaurateurs must prioritize effective strategies that focus on building strong…
Read MoreEffective Ways to Increase Customer Retention in 2024
In business, the customer is king, so increasing customer retention can play a crucial role in your success. If all goes well, your customers will leave every interaction feeling satisfied, inspired to return, and eager to recommend your business. The new year marks the perfect time to refocus on building lasting relationships — here’s how…
Read MoreExploring the Benefits of Market Research
Market research stands as a lighthouse guiding companies through the foggy waters of consumer behavior and competitive landscapes. It provides invaluable insights that shape the foundation of business strategies and market approaches. With the dynamic nature of markets today, staying informed and adaptable is not just an advantage—it’s a necessity. Understanding the multi-faceted perks of…
Read MoreHow Small Businesses Gain Leverage With Quality Web Design
It can’t be emphasized enough–an online presence increases the visibility of your business and broadens your brand awareness. Apart from good exposure to your business on social media, you should leverage a good website, too. Regardless of whether your business is a startup or a small business, you need to design a website to market…
Read More5 Expert Tips to Help Reduce Customer Churn
Your customer churn rate is the percentage of people who decide to no longer do business with your brand. When you’re looking at improving your customer retention rate, you’ll want to analyze why previous customers might not return to you, and what you can do to keep their loyalty. To help with that, we’re going…
Read MoreLeveraging The Customer Loyalty Pipeline While Going After Failed Payments
A lot of small businesses rely on repeat customers to stay afloat, and many of those repeat customers have accounts that require monthly billing. Unfortunately there are a lot of factors that can lead to those customers having failed payments, from insufficient funds to moving to changing banks. Life gets in the way and oftentimes…
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