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Home / Archives for Customer Engagement

Customer Engagement

Worst Question to Ask a Customer: How Can I Help?

Apr 16, 2020 By Dave Brock

One of my sources for blog topics is my friend, Brent Adamson. The other evening, Brent and I were trying to solve the problems of the sales world. I actually think he was trying to escape the “shelter in place” lifestyle we have adopted. One of his daughters was downstairs exercising, the rest of the […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Engagement

3 Ways to Engage Customers After the Sale

May 29, 2019 By Matt Shealy

Conventional advice says it costs five times more to acquire a new customer than retain a current one. Yet companies often invest more time and energy into gaining new customers instead of keeping the ones they have. This strategy is unsustainable for companies in the long-term. An influx of new customers is always great, but […]

Filed Under: Relationships Tagged With: Chatbots, Customer Engagement, Feedback

The Secret Tactic Driving Significant Growth for Locally Based Businesses

Dec 17, 2018 By Jeff Bullas

Once upon a time, not that long ago, the business world was made up of two distinct ecosystems. Online and off. Now, the distinction is a little blurry… Consumer expectations for response time, availability of information, and immediacy of need satisfaction are growing by the day and it is forcing offline businesses to re-think their […]

Filed Under: Strategic Planning Tagged With: Customer Engagement, Growth

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