As a customer service speaker, I am a frequent traveler on multiple airlines. Over the past weeks, I have received communication from several airlines re changes in policies amid the Coronavirus spread. As a customer, I felt some were far better than others and thought it would be interesting to evaluate a few of them […]
Communications
5 Benefits of Using VoIP for Your Business
Switching from traditional landlines to voice over internet protocol (VoIP) phone service is a move a lot of businesses are making. If your systems administrators are ready to part with mobile towers and antiquated phone lines, VoIP technology provides fast service through your internet connection. It saves money and when you’re ready to upgrade features, […]
Money Talks: How to Save Cash with a Hosted Communications Network
Slick, efficient communication is vital at various tiers of a business—and small businesses are no exception, especially when they are reaching out to potential new customers. All the same, you might currently rely on a traditional, onsite PBX unit for your company’s phone system. While this system might not seem “broken” to you, there are […]
Why Fiber Optics are the Future of Digital Communication
The future is fiber. As fiber is slowly being introduced to regions across the nation, many business customers find themselves wondering how it differs from traditional cable and telephone connections and how it can improve their day-to-day operations. Fiber optic cable is the fastest form of internet and data transfer currently available for wide-scale usage—and it’s likely […]
Ways That Cloud Communications Improve Customer Service
Customer service is key in today’s business world. Customers these days have the power to do their own research to compare products and services online, so companies need a way to stand out beyond this. How an organization reacts to customers and how they build their customer relationships go a long way in leading to […]
10 Features to Look for in a Cloud-Based Communications System
Is your business considering a switch to cloud-based communications? There are many cloud-based hosts available, but they may be very dissimilar in terms of features and benefits. Here are a few of the top features that you should be looking for when comparing different cloud-based systems after you’ve outlined the needs of your business. 1. Hosted […]
5 Industries That Can Benefit from Cloud Communications
Cloud communications are rapidly expanding through businesses in all industries. Yet there are some industries that find the technology even more worthwhile than the average. Education, real estate, and non-profit organizations are just a few of the industries that can substantially benefit. Here are a few of the things to consider about cloud communications technologies. Education […]
Reasons You Are Losing Efficiency Without a Unified Communications System
If you think poor communication among your employees isn’t costing your business money, it’s time to think again. A survey published in “The Cost of Poor Communications” surveyed 400 companies (all of which had at least 100,000 employees) and it was found each company lost at an average of more than $62 million each year due to […]
Putting Your Money Where Your Mouth Is: Cloud Based Communication Matters
There’s a good chance your business takes advantage of various communication modalities, such as voice and email. With cloud-based communications, these modalities can be mixed together seamlessly. More importantly, communication lag is eliminated, which enhances clearer communication. Understanding Cloud-Based Communications Cloud business communication systems are Internet-based. There are three primary components: storage, applications, and switches, all […]
The Ever-Evolving Landscape of Cloud-Based Communication
There is no denying we are in a transformational period of time in which telecommunication technology is constantly advancing. We are seeing advancements in IP and broadband-based services, telecommunication applications, and even in the devices used to communicate with coworkers and customers. For now, let’s take a quick look at the ever-evolving landscape of cloud-based communications […]
