3 Internal Communication Trends to Plan for Now

John F. Kennedy said it best, “Change is the law of life and those who look only to the past or present are certain to miss the future.” JFK hit the nail on the head, because we see that the rules of technology and communication are rapidly changing—innovation is a constant that internal communication managers…

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Delivering Bad News

It’s inevitable. We are going to screw up and have to share that with our customers, prospects and in many cases, with our employees or teammates. That we will have to do it is a given. But there’s quite a bit of latitude in how we do it. In the latest security breach at Facebook,…

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Lunch with Your CEO? Here’s How to Prepare

Depending on the size of your organization, you may not have spent much (if any) time with the CEO, especially if you’re new. But in most small businesses, the CEO is right there in the mix, helping with various day-to-day projects to ensure that the business runs smoothly in addition to generating big-picture growth. If…

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The Top 7 Marketing Offenses I Abhor and Why

There are always going to be things in life that aggravate us. Sometimes, they’re minor offenses – like when men leave the toilet seat up, or when someone cuts in line. Depending on the day, our tolerance levels may fluctuate. However, in the marketing world, some offenses can annoy customers or prospects to the point…

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Are You a Remote Manager? A Good One?

Are you a virtual manager? Can you be effective if you are a “virtual” manager, commuting from home or a home office and being with your employees only part time? Measuring your performance In a virtual environment, people measure you mostly by your actions, and remember only the most recent good work you’ve done for them…

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Top 5 Business Communication Tools in the Modern Workplace

Technology has not only transformed the way we connect with others in our private lives, it has also dramatically reshaped how we communicate at work. With globalization and the emergence of “anywhere workers,” leveraging business communication tools that can enhance productivity, improve efficiency, foster collaboration, and build team culture has become increasingly important in the…

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Don’t Forget to Check In

I am not a fan of the restaurant manager check-in trend that seems to be the rage these days. I like the concept—a manager who is genuinely concerned with their customer’s experience but the execution leaves me wanting. I think my reaction is a negative one because it feels abrupt and insincere. There’s no context…

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7 Tips to Develop Entrepreneurial Skills and Characteristics

Being an entrepreneur might sound glamorous, but it can be a challenging path that requires discipline and a special kind of personality. Successful entrepreneurs must acquire certain entrepreneurial skills and characteristics that help them become effective leaders. These skills help them create more success in business and allow them to communicate, form relationships, and achieve…

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Find Gold with Forgotten Leads

What do you pay for a lead these days? I don’t know about you, but it seems my lead costs are going Up and Up and Up… Depending on the business you might pay anywhere from $0.50 to $20 for a lead. And if you want actual buyers of your products and services, your costs…

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