Understanding the Customer

Depending on the industry and nature of your business, your target market can be categorized very narrowly toward a specific type of individual or generally as a wide scope of the general population.
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What to Do When Customers Don’t Pay

A few weeks ago, I received an email from a frantic new business owner. One of his clients—a very large company—had an outstanding invoice that was 90 days past due. Concerned and cash-strapped, he wanted to know what he should do.
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10 Supervisor Mistakes—and How to Avoid Them

Supervisors are often the front line for shaping employee engagement and productivity as well as overseeing compliance with workplace policies like time tracking and leave of absence requests. Mishaps in these areas can create a lot of headaches for employers.
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