What to Do When Customers Don’t Pay

A few weeks ago, I received an email from a frantic new business owner. One of his clients—a very large company—had an outstanding invoice that was 90 days past due. Concerned and cash-strapped, he wanted to know what he should do.
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10 Supervisor Mistakes—and How to Avoid Them

Supervisors are often the front line for shaping employee engagement and productivity as well as overseeing compliance with workplace policies like time tracking and leave of absence requests. Mishaps in these areas can create a lot of headaches for employers.
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3 Things Every Startup Needs to Know

While working to attract your first customers (hopefully the first of many), you need to ensure your customer service approach is on the mark to retain those customers and strengthen those all-important B2C relationships. Here are three tips that every startup needs to know.
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The Evolution of Public Relations

The only industry changing more quickly than PR is the media, and the two are inextricably intertwined. Beyond the mechanics of how we communicate with audiences, the heart of good PR has been, and will be the same.
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What Call Volume Says About Your Sales Team

Call volume, or the number of dials made, is a top line measure of how your outbound prospecting team is doing. It is an indicator of each rep’s effort, not the caliber of their calls. But dials that lead to deals can only happen if your reps invest a lot of time into dialing.
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8 Ways to Boost Employee Engagement

How many of your employees are engaged? How many are enthusiastic about their jobs? Happy and engaged employees tend to be more productive and committed to their work, which can ultimately help drive business success. In this Tip, we offer 8 best practices for improving employee engagement.
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