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Home / Archives for Bob Burg

Bob Burg

The Fragility of Receptivity

Aug 5, 2015 By Bob Burg

In John David Mann’s and my Go-Giver book series we discuss the fifth and final law, that of Receptivity and how challenging it can be for so many. In one sense, the abundance of lack messages permeating our daily lives can create a focus on what is missing rather than on all the natural prosperity […]

Filed Under: Personal Readiness Tagged With: Bob Burg, Personal Outlook, Relationships

Missing the Communication Target

Jul 23, 2015 By Bob Burg

missing-the-communication-target

I’ll never forget when an early business mentor told me, “Burg, when the shooter misses the target…it ain’t the target’s fault.” The older I get, and the more I study influence and communication, the more correct I believe he was. How often do we try and get our point across but fail? It seemed that […]

Filed Under: Communication Tagged With: Bob Burg, Clarity, Communication

True Wisdom and False Lessons

Jul 16, 2015 By Bob Burg

true-wisdom-and-false-lessons
As the Sages taught, “Who is wise? The one who learns from all others.” How often do we learn from an experience or a teaching but rather than stopping at the actual wisdom, take the lesson to a false conclusion?

Filed Under: Personal Readiness Tagged With: Bob Burg, Learning, Philosophy

The Referral-Based Mechanic

Jun 26, 2015 By Bob Burg

the-referral-based-mechanic
In his new book, Enhanced People Skills, John Terhune tells a great story about bringing his car to his mechanic for servicing (the warranty with his dealership had expired).

Filed Under: Relationships Tagged With: Bob Burg, Referrals, Relationships

The Immense Importance of Follow-Up

Jun 1, 2015 By Bob Burg

“People buy when they’re ready to buy, not when the salesperson is ready to sell. It’s all timing. We can either be there when they’re ready to buy or leave it to chance.”

Filed Under: Sales Activities Tagged With: Bob Burg, Sales Process

No “I” in Team: Are You Sure?

May 6, 2015 By Bob Burg

I’ve never quite agreed with the saying, “there is no ‘I’ in ‘team.'” Well, I agree with it literally since, indeed there is no letter “i” in that word.

Filed Under: People Skills Tagged With: Bob Burg, Leadership, Team

Reverse Scorpions

Apr 28, 2015 By Bob Burg

Many are familiar with the story about the scorpion who asked the frog if he could hitch a ride on his back in order to cross the lake.

Filed Under: Relationships Tagged With: Bob Burg, Character, Philosophy, Relationships, Values

Making the Customer Feel Special

Apr 15, 2015 By Bob Burg

Aside from being excellent at the technical aspect of what we do (without that, the rest simply won’t matter), to the degree that we provide our customers with the kind of exceptional experience that makes them feel good about themselves, that’s the degree to which we will be untouchable in the marketplace.

Filed Under: Customer Service Tagged With: Bob Burg, Customer Experience, Customer Service

When First Becomes Last

Apr 8, 2015 By Bob Burg

Lately we’ve looked at placing other peoples’ interests first and how, far from being self-sacrificial, it’s actually the key to building successful business and personal relationships.

Filed Under: People Skills Tagged With: Bob Burg, People Skills, Relationships

The Thrivers

Feb 26, 2015 By Bob Burg

I’ve been studying David Neagle’s amazing book, The Millions Within and I think this passage from near the end of the book is one of the most terrific I’ve ever read:

Filed Under: Relationships Tagged With: Bob Burg, Relationships

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