Run and Grow
4 Ways to Improve Call Center Customer Service
90% of clients place a high premium on customer service when determining which brands to support. Delivering the service customers expect, however, is sometimes easier said than done thanks to increasing client expectations. 55% of…
2021 Planning Deconstructed
Big, small, for-profit, or not for profit – every organization needs a marketing plan, and that marketing plan requires a refresh every year. Now is the time to get your ducks in a row for…
Save Money When Taking Business Global
Pexels – CCO Licence Taking your business global can be an excellent way to increase your reach and boost your profitability. Whether you’re expanding into one new region or taking on the world, scaling up…
5 Basic Items You Need for a Home Office
These days, a nice and comfortable home office means everything as we are forced to work from home due to the Corona pandemic. And it seems that this is not going to change anytime soon….
4 Basics of 401(k) Plans Employees Need to Know
401(k) plans have become the most popular form of employer-sponsored retirement saving. Pensions have slowly dwindled in usage, making 401(k)s the most dominant way to save. These plans are highly prosperous as there are benefits…
What Is Your Biggest Error In Company Planning?
The biggest error in planning may not be spreadsheet calculation error. Or cost estimation. It is most often missed assumptions about the market, the competition, the speed of adoption, or other critical metrics you’ve researched,…
6 Don’ts & Dos of Running a Successful Start-Up
Let’s not beat around the bush here – starting your own company is a process much easier said than done. While it would be incredible if it did, growing a profitable business doesn’t just happen…
Remote Working Needs a Mindset Shift for the Future
Over 50 percent of the US workforce was already working remotely in 2018. In the last decade, Europe’s remote workforce has seen a 7.7 to 9.8 percent increase. Moreover, nine out of 10 employees who…
3 Main Differences Between Customer Service & Customer Support
Customer support and customer service both play key roles for businesses to provide a great customer experience. They foster more recurring revenue, word-of-mouth referrals, and customer loyalty when executed properly. Customer support and customer service…
When Does Your Audience’s Customer Experience Begin?
Do you consider each department within your business to be part of the customer experience? In 2007, Harvard Business Review said, “Customer experience is the internal and subjective response customers have to any direct or indirect contact with…
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