Run and Grow
8 Myths That Can Inhibit Innovation in Your Business
Starting an entrepreneurial business, or maintaining the competitiveness of a mature business, requires innovation. Yet everyone I know seems to have a different perspective on what constitutes real innovation, and why is seems to happen…
How to Keep Customers from Falling Through the Cracks
If you’ve put in the work to get a customer to commit to your business, the last thing you want to do is lose them because of poor communication. A customer falling through the cracks…
Seth Godin Was Wrong: The Trouble with “Remarkable”
Seth Godin is a pretty smart guy. He invented permission marketing, popularized tribes, and taught us how to become the linchpin of our professional environments. He also reinvented book publishing with the Domino Project. Among his many good ideas is…
How Have You Helped Your Customers Improve Their Outcomes?
At the end of the year, there’s always a huge intensity of activity. A lot driven by the various holidays we celebrate, a lot driven by year end (or quarter end), and some driven by…
How to Outwit Your Smartest Competitors
Let’s face it. There aren’t many stupid people running Fortune 2000 companies. At the same time, I know plenty of ridiculously successful entrepreneurs who studied beer, pizza and the opposite sex in college. (Sorry, Mom and Dad.)…
Protect The Financial Health of Your Small Business with These Vital Documents
As an entrepreneur, you have a wide range of responsibilities and tasks to look after on a daily basis, from product or service development and staffing, through to sales, marketing, customer service, and more. One…
Your Customer’s Tennis Ball
My friend, branding authority, and Certified Go-Giver Speaker, Bill Ellis emailed me a great poster that showed a photo of some dogs—apparently at a museum for those of the canine persuasion—staring intently at a painting of a…
6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do…
Whoa. Wow! Hmmm. Yes! (How Steve Jobs Got It Right)
Credit Dr. Mark Goulston with this headline. Mark teaches that there is a process to innovation that can be summed up with these four words. In fact, he states, that’s exactly how Steve Jobs described…
When It’s Time to Expand Your Business
If your company has seen consistent success for years, and the space you have just isn’t cutting it for all the customers lining up at your door, it may be time to expand your business….
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