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Customer Service
Always Go the Extra Mile
Customers reward companies that are seen to go the extra mile—even if they don’t personally benefit from that effort. In fact, customers are willing to pay more for a product, frequent one store rather than another, and, in general, have a more positive impression of a company or brand that is perceived to put in more effort.
An Opportunity to Walk in the Customer Support Center’s Shoes
Even if it’s not a full-time practice like Olark, consider giving all employees the opportunity to handle some of the customer support. It could help everyone understand just how important their roles and responsibilities are to the customer experience.
Communication with Your Customers
Communications are so important to each and every business. Most issues with communications are easy to fix, but you first need to be aware of the problem. Then you need to act on it.
The Loyalty Impact of Kiosks
Kiosks are one form of self-service technologies that are being introduced into the marketplace. We’re seeing that self-service technologies can change the way customers act.
How to Use Social Media for Customer Service
Imagine this: your customer leaves your business and has a poor experience. Instead of telling your staff, she tells her friends on Twitter.
A Measure of Customer Experience
The bottom line is obvious because the numbers tell the story. Customers that rated their experience high were much more profitable and loyal.
Satisfied Customers Are Killing Your Business
People talk about the importance of customer service all the time, yet few companies are recognized for doing it well and even fewer are willing to change their approach to get the desired result
What If My Restaurant Has Bad Yelp Reviews?
Like any small business, restaurants are not immune to a bad Yelp review here and there. In fact, when it comes to Yelp, restaurants are the most prone to either side of the spectrum.
How to Instill Great Customer Service Habits in Your Staff
Customer satisfaction starts with your staff. These are the people who interact with your customers on a daily basis and are directly responsible for keeping your loyal customers, well, loyal.
Making the Customer Feel Special
Aside from being excellent at the technical aspect of what we do (without that, the rest simply won’t matter), to the degree that we provide our customers with the kind of exceptional experience that makes them feel good about themselves, that’s the degree to which we will be untouchable in the marketplace.
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