Customer Service
3 Hidden Benefits of High-Quality Customer Satisfaction
With every field of business getting increasingly more competitive, focusing entirely on advertising tools to attract customers has become ineffective. Customer service is often the only way for a company to differentiate itself from its…
12 Steps to Improve Your Customer Experience
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies…
5 Things Successful Companies Do to Retain Customers
The most successful companies have figured it out: they know how to get customers, and, more important, they know how to keep them. Here are the top 5 ways to keep your customers. Make employees…
5 Ways to Build a Business Customers Fall in Love With
Running a business is no easy task. You need the right dose of attitude and charisma to lead a team that builds products people love to buy. You need to connect with a lot of…
Why Good Customer Service Isn’t Enough
You might think that your business has “pretty good” customer service. Congratulations! That’s a whole lot better than having “pretty bad” customer service. But don’t rest on your laurels just yet. Think about the organizations…
Designing a Customer Experience That Drives Results
Good customer service is not good enough. Everyone boasts good customer service, but everyone doesn’t deliver memorable and targeted customer experiences. In my experience as a leadership change consultant, companies are able to differentiate from competitors…
4-Step Approach to Determining Emotional Drivers of Satisfaction and Loyalty
What makes a customer loyal? Is it the quality of your products? Competitive pricing? Is it customer service? This is a common question that many organizations struggle with, and unfortunately, there is no obvious answer…
Don’t Overlook This Secret Weapon for Connecting with Customers
Running a business is a constant struggle to provide customers and clients with the best products and services possible—and to effectively market your services, you have to know who you’re marketing to and how to…
What Bugs Customers the Most About Your Service?
No matter how big or small your business or nonprofit is, customer service can make or break its brand. At some point, most of your customers will seek customer support for a variety of reasons….
Bending the Rules in Customer Service
We hope you enjoy this guest post by Customer Service Guru Dan Goss Before starting to write about customer service, I spent two years as a high-ranking barista in a popular chain cafe in the…
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