Customer Service
The Real Cost of Bad Customer Service
Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems from the reluctance to embrace what the customer actually wants and…
21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds…
A Solution for the High Cost of Poor Customer Service
When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of service I receive to gauge how well the business is doing…
Do You Put Your Customers First?
I know. It’s not a common question. And, what does it mean anyway? Does it mean being customer-oriented, customer-focused, and having a customer-centric mindset with the people your business or organization serves? According to the…
Digital Customer Service or a Human Touch?
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however, have illustrated the need to focus on the human element of…
Do You Make Excuses When Customers Complain?
What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top. When you serve customers, it’s not always easy to manage…
7 Reasons Customer Reviews Are Integral for Your Business
If you’re a small business, here’s one golden tip to succeed when you’re starting out: know the value of customer reviews. The landscape of marketing has changed massively since the advent of the Internet, and…
Easy Loyalty Hacks to Wow Your Customers
Get on the mailing list at Just Bundt Cakes and they’ll send you a coupon for a free Bundtlet on your birthday. (Don’t say I never did anything for you!) But my point here isn’t to add…
5 Helpful Ways to Make Customers Feel Welcome
Customers to just about any business nowadays have plenty of options available to them, and they know that they can easily take their dollars elsewhere. In this highly competitive market, it’s not enough to have…
The Question Behind the Question
If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision and legacy of Walt Disney and all the ins and outs…
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