Customer Service
Become a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you…
The Importance of Instant Gratification in Customer Service
We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best. Much of…
Customer Service Insights: Satisfied is Worse Than Unsatisfied
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we…
How to Thank Customers for Their Business
Customers are the backbone of your small business; without them, your business would cease to exist. This is why customer acquisition is crucial, as well as keeping them as returning customers. The easiest and often…
3 Simple Steps to Help You Win the Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your…
4 Keys to Understanding and Leveraging Customer Panel Surveys
See if you’ve received any requests that sound like this: We want to give you the chance to play a role in helping us develop and improve our financial products and services. To do so,…
Don’t Let Valued Customers Be the Last to Know
A restaurant in my town closed its doors the other day completely unannounced. Without even a hint that things weren’t going well. In fact, I ate there just last week and had to wait for…
3 Ways Artificial Intelligence Can Revolutionize Customer Service
As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s growth but also to get a firm hold of our place…
4 Ways to Best Anticipate Your Customers’ Needs
You’re working hard throughout the day to ensure that your customer is satisfied with the products and services you’re providing. If you’re attempting to anticipate your customers need accurately but need some guidance, you might…
How Being Available 24/7 Can Improve Your Business
When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if it’s a good time to want or need something. They want…
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