a person

Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses—he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. He was the founding Executive Director of the Jim Moran Institute and served in that position from 1995 through 2008. His latest book, coauthored with Tim O’Brien, “If You Have Employees, You Really Need This Book,” is a bestseller on Amazon. Email Jerry @ jerry.osteryoung@gmail.com

Latest

Deal with Setbacks in a Positive Way

| Jerry Osteryoung

Losing doesn’t eat at me the way it used to. I just get ready for the next play, the next game, the next season. -Troy Aikman Being a manager has its up and downs. There…

Going into New Markets

| Jerry Osteryoung

When a bonsai stops growing, you know it’s dead. ~Japanese Proverb Continuous growth is critical for each and every business, but very often, existing markets get so rife with competition, it is almost impossible to…

Setting Goals for Your Employees

| Jerry Osteryoung

As a manager, the important thing is not what happens when you are there, but what happens when you are not there. ~Ken Blanchard I am continually surprised by how many businesses do not set…

You Need a Contingency Plan for Every Part of Your Business

| Jerry Osteryoung

When you’re dying of thirst it’s too late to think about digging a well. ~Japanese Proverb I was dealing with a business that relied on a single supplier for products that represented the majority of…

the-power-of-passion

The Power of Passion

| Jerry Osteryoung

Without passion man is a mere latent force and possibility, like the flint which awaits the shock of the iron before it can give forth its spark. ~Henri Frederic Amiel At countless workshops and conferences,…

don-t-discriminate-against-convicted-felons

Don’t Discriminate Against Convicted Felons

| Jerry Osteryoung
Most organizations, both for profit and non-profit, ask the following question on their employment applications: Have you ever plead guilty, or no contest or adjudication withheld?
when-your-business-outgrows-your-skills

When Your Business Outgrows Your Skills

| Jerry Osteryoung
Every person starting a business thinks they will be able to run it no matter what. Whether annual sales are $300,000 or $30 million, they all believe there is no one who could run their business better.
training-is-not-a-cost

Training is not a Cost

| Jerry Osteryoung
I know people are going to think I have lost it when I say training is not a cost, but let me explain. In my mind, training is a profit generator not a cost producer.
not-saying--no--to-a-customer

Not Saying “No” to a Customer

| Jerry Osteryoung
One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.
dealing-with-an-upset-customer

Dealing with an Upset Customer

| Jerry Osteryoung
What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service? Apologize for the issue and promise to look into it?