Posts Tagged ‘Trust’
Insincere Apologies Are Trust Killers
Expressing remorse without any real intent to change comes off as insulting or dismissive, like someone who always comes late to a meeting and says, “I’m sorry I’m late.” The likely truth is she never really intended to be on time. No one believes her apology, and so she is not trusted.
Read More Does Transparency Hurt Business?
I believe people want to know that those they respect and esteem are normal folks, just like they are. They want to know about their failures, their foibles, their unusual beliefs and interests.
Read More 10 Tips for Being a Likeable Leader Without Being a Pushover
Ideally, business owners should strive to be a likeable leader—yet not too likeable, lest they be mistaken for a pushover. Finding the right balance between the two can be tricky. Here are some tips for being a likeable leader without being a pushover.
Read More Is Your Business Too Professional? Part 1
The benefits of professionalism are well known: increased perception of respectability, authority, trust, and dependability. But is there a downside to professionalism? Is it possible to be too professional?
Read More How to be a Clear Communicator
To the extent that one shares meaning with another, the two parties communicated. Anyone familiar with the academic side of communication can tell you, it’s very difficult for any two people, much less groups, to accurately convey meaning to one another.
Read More Great Leaders Take Responsibility
I have seen time and again how the committed take responsibility for their actions. In our high-litigation culture, there’s always someone else to blame. It can be easy to point the finger at suppliers, underlings, partners, and managers that just can’t seem to get things right.
Read More Characteristics of an Effective Team
Whether it’s a band, a sports franchise or a company, chemistry is what makes teams great. Much of modern business thinking is centered on understanding what makes great teams tick. More often than not, effective teams share the following five characteristics.
Read More Why Face-to-Face Networking Works Best
Because of my passion for networking—doing it, talking about it, teaching it, coaching it—I have lots of opportunities to chat with various people about how they view this important professional skill and how they go about growing their networks.
Read More The Emperor Has No Clothes: Towards More Responsible Thought Leaders
Lately I’ve been thinking a lot about credibility, expert status, and thought leadership. What makes for a good thought leader? What is a thought leader? And how do you know if those of us who are deemed “thought leaders” actually know what we’re talking about?
Read More The One and Only Way to Rebuild Trust
Have you ever been in a situation where you have broken trust? What happens when you need to rebuild trust? How do you get it back? There is only one way to build and regain trust: make and keep your promises.
Read More