What You Can Do to Protect Your Business

Opening a business is as hard as it is fulfilling. As a future business owner you will need to take many precautions to ensure that your business will be lucrative. While a solid marketing strategy and insurance plan will not ensure that your business will have enough funds to operate, it will at least give you and your business a fighting chance.

Do You Get the Most from Your Workers?

Potential is a free-flowing thing. So is passion. But job profiles limit both. While they certainly are useful, job profiles should not be so rigid as to discourage employees from taking an interest in anything else. If an employee displays great enthusiasm in their role, chances are...

Why You Should Set Benchmarks

One of the things that each and every business needs is a systematic way of evaluating their performance. Without quantifiable benchmarks, a firm has no idea if they are swimming ahead of the pack or just treading water.

What’s Your Customer Service Legend?

Do you have a legendary customer service story? If you do, don't keep it to yourself. Share it to inspire your employees and motivate customers to want to do business with you.

How to Make Your Background Checks More Effective

You probably know that background screenings are imperative when it comes to hiring new employees and, for many businesses, when retaining employees. If you are doing the smart thing you are using a background screening company to make sure that...

How to Cure WhirlyBrand

Is your brand in a whirl? Many a CEO have ignored the signs and are afraid to contact their brand doctors. Some fear the embarrassment of having to admit that they have long ignored the obvious and suffer from denial. Many simply have no idea why they are suffering and are just confused and anxious.

7 Ways Freelancers Can Stand Out with New Clients

Every time you take on a new client as a freelancer, you have an opportunity to cement a working relationship that can last for years. To do so, you need to stand out with your clients from the get-go. The tough part is balancing that need with work you need to get done.

How to Get Your Customer to Pay 10% More: Easy Service!

A recent Avaya study showed that 66% of customers will STOP spending money with you if your service is inconvenient. The study further points out that what is truly at stake is the lifetime value of that customer. If a customer feels that an experience is low effort and efficient, they appreciate it.

Even in Crisis, Outstanding Customer Experiences Can Put Companies on Top

Not delivering an outstanding customer experience can lead to unfavorable opinions about a brand, and even an entire industry. Many small businesses don't prepare for a crisis, leaving them susceptible to public criticism and the potential loss of customers and revenue.

Strategy for Streamlining Your Processes

Every startup has to develop a process for doing business. Whether that means the business owner has sketched a detailed map of each employee’s day-to-day functions or merely drawn out a list of guiding principles that lead the organization through each and every business transaction.

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