Bill Hogg
Bill works with senior leaders to stimulate change – that excelerates passion, productivity and profits! For over 30 years, Bill has been the go to guy when the world’s most recognized brands are faced with challenges that require change -- to improve bottom line results. Bill takes no prisoners, and his clients love him for it! For additional articles and information on how to transform your organization visit us online at www.billhogg.ca
Latest
7 Ways to Build Collaboration and Trust into Your Culture
Do you want to build trust and cooperation in your organization? Then walk the talk. It may sound simple, but it’s one of the most effective ways to build trust internally and get people to support your vision.
Turning Adversity into Opportunity
In times of uncertainty, it is especially important to go above and beyond to strengthen employee engagement. Leaders may set the direction, but it is the people throughout the organization who make things happen.
Always Go the Extra Mile
Customers reward companies that are seen to go the extra mile—even if they don’t personally benefit from that effort. In fact, customers are willing to pay more for a product, frequent one store rather than another, and, in general, have a more positive impression of a company or brand that is perceived to put in more effort.
Building Emotional Capital: How to Maintain Enthusiastic, Engaged Employees
In our current economic climate, many companies are wondering how to maintain an enthusiastic, engaged employees. A recognition program that appreciates, thanks and rewards employees can lift staff out of the recessionary downer that many are falling into.
Have You Identified Your Employees as a Key Target Audience?
I would suggest that communicating usually means creating and delivering messages to an audience. Further, I would suggest that what you really want to do is facilitate a conversation or a dialogue with your employee community.
Satisfied Customers Are Killing Your Business
People talk about the importance of customer service all the time, yet few companies are recognized for doing it well and even fewer are willing to change their approach to get the desired result
Treat Customers Like They Matter or You Will Lose Them
Too often we get so busy that we forget the simple things. None of the things mentioned would have cost either time or money, yet because they were forgotten, they lost a $3,000 repair bill.
Focus on Character Not Competence
In my experience as a leadership change consultant, character always wins—too often people are hired for competence, but fired for character. This is why it’s important to ensure your recruitment process is focused on finding and hiring people who share the same values as your organization.
Spend Time with Customers
When we are new at a job we are usually more open to new ideas because we are naturally in a learning mode. However, once we have been around for awhile we tend to settle into a belief that we “know the business.”
Something for Nothing
Make sure your employees understand how they can affect the overall business picture. Expect them to think like an owner, and act like an owner. Give them an opportunity to use good judgement—you will be surprised by how well they do.