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Is VoIP in Your Small Business Plans?

By: SmallBizClub

 

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Communication plays an important role in any small business organization. An effective communication system enables you to improve your business processes and meet the needs of your customers more efficiently.

 
One of the things you need to do to improve communication in your company is implement a good phone system. If you have only a few employees, a conventional phone system with just a few lines may be sufficient to meet your communication needs.
 
However, as your small business grows, you may find that it is necessary to have a more sophisticated phone system. If you are planning to upgrade your small business phone system, you should consider getting a VoIP phone system.
 
What is a VoIP Phone System?
 
Voice over Internet Protocol, or VoIP, is a technology that enables you to make phone calls via broadband Internet instead of an analog phone system. In a VoIP phone system, sound is converted into digital voice communication and transferred through the Internet. When you use this type of phone system, you are actually using the Internet to make and receive phone calls.
 
VoIP phone systems offer many advantages over conventional phone systems, and they are being used by an increasing number of businesses across the U.S. According to a recent survey conducted by In-Stat, almost 79 percent of businesses in the U.S. use VoIP phones in at least one location.
 
Benefits of a VoIP Phone System
 
Cost Savings
One of the main reasons why more small business owners are turning to VoIP phone systems is because such a move enables them to reduce their communication costs substantially.
 
Although a VoIP phone system comes with a relatively high initial setup cost, it can significantly reduce the need for equipment, lines, maintenance and manpower, which can result in substantial savings over the long run.
 
Since it does not use public switched telephone networks, a VoIP system also lowers the cost of long-distance phone calls.
 
Portability
Another advantage of using a VoIP phone system is that it can be accessed from almost any place in the world. As long as you have an Internet connection, you can make and receive phone calls by logging in to your VoIP system. Since you can access your VoIP phone system via email or a mobile device, you will be able to stay connected with your employees and customers while you are on the move. If you use a VoIP phone system, you can get you own VoIP number and receive calls to that number in any location that has a broadband connection.
 
Multi-Functionality
Other than making and receiving phone calls, you can also use your VoIP phone to conduct video conferencing. This makes it possible for you to attend meetings and discuss important deals without having to be physically present. A VoIP phone system can be very useful if you need to travel frequently.
 
VoIP has helped numerous small businesses around the world expand their communication capabilities and achieve their goals more effectively, and it can do the same for you.
 
Author: John McMalcolm is a freelance writer who writes on a wide range of subjects, from social media marketing to technology.
Published: June 30, 2014
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