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Communicating on the Go

By: SmallBizClub

 

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Today’s technology makes it easier for small business owners to stay connected even when they are away from the office. With the smartphone and other portable devices, you can do so much more than just make phone calls.

 
Monitor Workflow
 
With the implementation of cloud storage and online databases and project management tools, you can keep on top of projects and workflow even when you can’t be in the office. Assign tasks with programs like Basecamp or Podio and know when they are completed. You can even set up alerts to be notified when a task is coming due or has been changed.
 
Many of the programs offer a messaging or chat feature that allows you to connect in real-time with your staff. If you happen to be flying half a world away and need to be in contact, you can leave messages and notes that they can respond to during their working hours.
 
Connect with Clients
 
Stay in touch with clients by accessing your email from anywhere. You can even use a system to convert your voice mails into text or email messages to respond quicker when returning a call isn’t possible. This helps ensure that you provide timely customer service and respond quickly to complaints, questions or problems and keep your clients happy.
 
Increase your potential for a sale when you meet with clients by having all of your needed documents on hand. Get a commitment from a client in writing with a program that allows you to access stored documents and sign them electronically. You don’t even have to carry a laptop and case with you since today’s tablets can utilize your favorite word processing tools.
 
As the article “Texting While Flying?” states, even pilots are using the latest technology to enhance performance. Small business owners can stay in touch with employees and contractors who are traveling or who work remotely from anywhere in the world. Numerous programs can be accessed from smartphones and many of them even include a mobile app version that is optimized for use on small devices.
 
Utilize Social Media
 
Since social media has become an intricate part of many marketing campaigns, it is simple to update while on the go with the network apps. Create a Facebook post or respond to LinkedIn messages while waiting for a flight. Set up a week’s worth of posts from your hotel room without even logging onto your laptop. Check on comments to your posts and respond while you are waiting for appointments.
 
The latest advances in technology allow you to be portable and stay connected. Whether you are a small business owner who travels or has employees who travel or if you work with remote contractors from around the world, you can utilize this technology to enhance your business. Stay on top of projects and provide continual communication with staff and clients. By being available and up-to-date all of the time, you help your business to grow even when you are not in the office.
 
Author: Joyce Morse is an author who writes on a variety of topics, including business and technology.
Published: November 26, 2014
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