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4 Reasons Businesses Are Switching to Unified Communications

By: Scott Resnick


As businesses become more focused on enterprise mobility, they’re finding that they need better solutions for their business phone systems.

Everyone in the company needs to have connectivity and be able to reach out to others, but they also have to be able to update information, access files, and send and receive what they need to keep moving forward from a customer-focused point of view.
Ensuring that mobile employees can connect is a part of doing business anymore, around the world. For businesses, unified communications are becoming the norm. Here are four reasons to switch.
1. Cloud Based Unified Communications Can Keep Everyone Connected
Staying connected is vital to businesses today, as the landscape for nearly every type of business becomes more global. Standard business phone systems can’t keep up anymore, says Robert Cini of The Business Journals. Fortunately, your company doesn’t need to keep the old system it has right now. There are other voice solutions companies can use in order to stay connected and handle everything the business needs in order to be successful. Using the cloud is one of the options to consider.
With the right, cloud-based unified communications options, your company will be able to handle telephone calls, faxing, sending data, video and audio conferencing and more from wherever they are. They can also “check in” so you can keep track of all your employees and know where they are at all times. Customers like being able to get hold of specific people at a company, and the days of a secretary saying the person is out of the office are quickly fading. With the right business phone systems, staying connected through cloud based applications is easy, inexpensive, and efficient.
2. Your Mobile Employees Can Video Conference
Video conferencing has become an important part of mobile solutions. One of the most valuable parts of this type of conferencing is the lowered costs it produces. Your employees don’t have to spend a lot of money in travel expenses to go to the customer, or to meet with other employees who might be in different states or even other countries.
Instead, they can use their unified communications options to video conference from their mobile devices wherever they are. That keeps costs down and productivity up. It also showcases the willingness to stay connected, which is becoming increasingly significant for customers and other companies today.
3. You Can Support More Operating Systems and Devices
When you have the right voice solutions it’s just the tip of the iceberg for what your employees can access. Most of the people you’ll hire will already have mobile devices, as well, and you’ll want them to be able to access what they need to continue advancing the company. Consider the following when you’re making a decision about switching to unified communications for the benefit of your mobile employees:
  • How many mobile or off-site employees do you have?
  • How much interaction do they have with customers?
  • How much interaction do they have with others?
  • Do you need to know where they are the majority of the time?
  • Do they need access to the company while they are off site?
  • Can these employees use their own devices to connect to the company and one another?
  • Will allowing them to connect through their own devices save money over providing devices?
Proper unified communication options will advance enterprise mobility through the ability of your off-site employees to use nearly any mobile device to connect. By providing your employees with this technology, they can reach out to other employees, customers, and anyone in the company from whatever device they have and wherever they are. That can be significantly less expensive than providing everyone in the company with identical devices so they can access the network and one another.
4. The Enterprise Mobility Landscape is Changing, and You Can’t Afford to Get Left Behind
Change is inevitable, and in many ways it’s a good thing. A bit part of that change for businesses is through connectivity. Being connected means your business can run smoothly no matter where the employees are located, and the hiring of off-site employees means you can have a presence that’s truly global in nature. To have the highest degree of success possible, you need to stay ahead of your competitors.
One of the ways you can do that is through unified communications solutions that keep you connected all the time. The more connectivity and presence you have, the better off your company will be and the more customers will want to do business with you. Customers that can’t get hold of a company often won’t try again, so your company needs to make its employees easily available through the right business phone systems in order to increase value to customers and potential customers.
This article was originally published by TTI Houston
Published: February 24, 2014

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Scott Resnick

Scott Resnick is the President and Owner of Today's Telecommunications Industries, LLC (TTI) in Houston, TX. For the past 39 years, Scott has been instrumental in serving the telecommunications needs of some of Houston's largest and most influential companies. TTI is one of the largest NEC dealers in the United States. Scott is an avid baseball fan, loving father, husband, and a world traveler.

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