Posts Tagged ‘Tracking Data’
The Customer Service Training Success Equation
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from business training programs. Sometimes this can be the fault of a poor instructor or materials, but more often it is a result of how training fits into a bigger business picture.
Read More Why You Need a Real Person Talking to Your Customers
Personalization at the small business level, especially local small businesses, means having a live person answer when someone calls. Answering service companies, which have failed miserably in the past, mostly due to technology limitations, are now poised to provide small businesses the added advantage they need in an ever increasingly competitive environment.
Read More Financial Statement Fruit Salad Is a Recipe for Disaster
You can’t make good decisions for your business without accurate financial statements. If someone is inputting the wrong information, or putting it in the wrong locations, then you’ll have financial statements which can’t be relied upon. You don’t need to know the intricacies of how each entry is made. You do need to know enough to question if the statements don’t appear to be right.
Read More How Inventory Management Software Can Ensure You Don’t Overstock for Ecommerce
When clients demand services through multiple channels, order promising, monitoring and fulfillment can be complex and intensive. Multiple channels can often mean clients ordering over the web, phone, fax or email and in some cases differing people deal with these calls within an organization.
Read More Top 10 Free Tools from Google for Your Business
Google is the gift that keeps on giving to businesses. Google provides dozens of tools and applications designed to help your business grow and increase your productivity. Best of all, they are totally free.
Read More Sometimes Revenue Is the Wrong Sales Metric
Revenue is important! The top sales executive needs to be accountable for producing the expected revenue. But the top sales executive is also accountable for executing the corporate strategy. Sometimes to do both, we have to change the way we measure (and compensate) sales people. Sometimes revenue quotas are the wrong thing.
Read More Big Data, Little Data: A Customer Experience Opportunity Waiting to Happen
Big Data is a collection of data so large and complex it becomes difficult to process. However, many companies embrace a different concept of Big Data. While the collection of data is broad, based on a large amount of information and customer feedback, these companies are able to filter through it to understand general customer behavior and trends.
Read More Keeping Track of Sales
Being in business requires that you keep great accounting records both for the IRS and general financial management. An equally critical tool is a good sales tracking system that monitors your sales activities and makes sure potential sales are not lost in the hustle of each day.
Read More 5 Great Social Media Analytics Tools
After evaluating lots of social media tools that try to visualize your online presence, your posts, people in your network, and messages in your network, here are some tools that caught my eye.
Read More What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.
Read More