Setting Expectations with Your Attorney

When you hire an attorney, you need to make sure that everyone involved understands how fees will be handled. You have to manage expectations so that there are no surprises for anyone. It can be an expensive service, so know what you’re getting and what you’re paying for it.

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Getting the Right Legal Service

Like doctors, lawyers are specialists. The key to getting great legal service is finding the right lawyer from the beginning. The attorney you know who specializes in criminal defense might not be the best option for business agreements and contracts.

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Why Do You Lose Customers?

You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.

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Competency Builds Trust

Relationships are built on trust. And trust, in turn, is built on competency. You can build trust—and then relationships—with customers by highlighting your knowledge and skill in your industry. Showcasing your expertise demonstrates how much you have to offer to customers.

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Being Interested in Your Customer

The old saying goes, “People don’t care how much you know until they know how much you care.” The best thing you can do for you and your business is to truly care about your customers, to find out how you can help them and what you can do for them.
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