If you want to run a capable company, you must continuously optimize your business processes. But what is a business process? For every action taken, there are usually several steps to take. These steps are your business processes. To run your organization as efficiently as possible, you’ll want to ensure that each process has a […]
Process
How to Build a Solid Business Process That is Poised for Growth
When your business starts to grow, you might find that some of your processes are actually hindrances. They could be repetitive; some can be made a part of just one process, while some are actually useless. It is common for start-ups to have business processes that are all over the place. It may be manageable […]
B2B Marketers: This is the Most Important Post You’ll Read in Your Career
Sales executives have been perpetuating a trick on marketing for the last 15 or so years. A trick that will make or break your career. You need to be cognizant of it and not let it happen… ever. There’s generally two types of marketing and sales organizations in the B2B space. I’ve professionally witnessed both […]
How to Win in the Corporate Venturing Game
I like to use the line “the robots are coming” when I speak about the future. Lately I’ve noticed that it makes entrepreneurs smile and executives frown. The frowns are understandable. After all, what’s a relatively slow-moving, billion-dollar-plus company (like yours?) to do? You have to keep making money the old fashioned way whether your […]
Is Customer Service a Right Brain or Left Brain Function?
Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
Forget About Setting Goals. Focus on This Instead.
We all have things that we want to achieve in our lives—getting into the better shape, building a successful business, raising a wonderful family, writing a best-selling book, winning a championship, and so on.
A Champion Sales Team is Trained, Not Born
Champions don’t win due to luck. They win because they’re prepared and create opportunities. Start reverse engineering your winning strategy and developing your salespeople’s skills.
Success Requires a Process of Excellence
Success requires a process of excellence. You can never be successful just by saying, “I’m going to succeed.” Instead, you are successful when you set out to improve in every area, to study your strengths and weaknesses and pursue excellence in each aspect.
