Remove the Barriers

I recently spent some time at Walt Disney World and observed how brilliantly they remove barriers for their guests. There’s a free Disney shuttle from the Orlando airport to any Disney hotel and back to the airport at the end of your trip. Once you’re on property, there are free shuttles to all the theme parks and…

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The Question Behind the Question

If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision and legacy of Walt Disney and all the ins and outs of working at your one specific location. If you were slated to work at the Magic Kingdom, one of the…

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How Entrepreneurs Overcome Fear

I’ll let you in on a little secret: Entrepreneurs are scared. They are scared of failing. They are scared of getting fired or losing control. They are scared of not being able to close a deal. They are scared of letting their family, friends or investors down. They are scared that their cynical professor was…

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Encountering Resistance

My friend, Charles Green, wrote a stunning article: Is Selling Too Hard, Maybe You’re Doing It Wrong. Make sure you read it. His article caused me to start thinking about Resistance. We all encounter resistance from our customers, it seems the harder we push, the greater the customer’s resistance (for those students of physics, you will recognize…

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We’ve Met the Enemy: It’s Us

“We have met the enemy and he is us,” first appeared in the Pogo comic strip by Walt Kelley on April 22, 1970. File this post under the, “Isn’t it ironic category.” For those who follow the blog, you know I go through all sorts of rants or raves about prospecting. Whether it’s email, phone…

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The Difficult Path to Success for Millennial Women Entrepreneurs

Women entrepreneurs face many challenges when it comes to achieving success. Apart from the obstacles any entrepreneur must overcome, unfortunately, gender biases are still in place to a large extent. Add to this the skepticism towards millennials in general, it may seem that millennial women barely have a chance to make it big. However, this…

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Business Plans are Always Wrong

Yes, I admit; I’ve used “business plans are always wrong” a few times in slides, blog posts, and even in both of my two latest books. It’s an important concept. Way too many people misunderstand the point of business planning and assume that because we can’t predict the future, we shouldn’t plan. Which prompts me…

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Change Things Up with Fred’s Rule

There is always a way to go if you look for it. ~Ernest A. Fitzgerald I enjoy playing doubles tennis two or three times a week. It is great exercise and a wonderful way to meet new people and challenge yourself. However, this column is not about me. It is really about Fred. Fred and…

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Prevent These Common Franchise Challenges

Small business owners have come to understand the importance of having a strong online presence. A well-designed website and top positioning on search engines are particularly essential to this effort. But, small franchise businesses have some extra challenges stemming from the specific standards and rules set by the franchisor in order to create a consistent…

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