Too often when I speak to sales managers, they focus on “monitoring” their sales people. They constantly focus on: Where they are on MTD, QTD, YTD numbers? Do their pipelines have the right volume/velocity of opportunities? Are the sales people hitting their goals on prospecting calls, customer meetings, and so forth? Are they keeping CRM […]
Managing Employees
How Emerest Uses Texting to Organize Employee Work Schedules
The other day I had the opportunity to sit down and speak with Isaac. He runs Emerest Health of Connecticut, a home care agency. Emerest, is a home care agency with headquarters in New York and registered offices in other states that they are licensed to service. Isaac told me about his business… “We do […]
Do You Make Any of These 5 Common Management Mistakes?
Nobody’s perfect. Especially where small businesses are concerned, even the best managers make mistakes. Today, we’re going to talk about the blunders that are made more often than any other—and how you can avoid making them yourself. You take a lot of pride in your management position. As you should—leadership isn’t something just anybody can […]
5 Things You Can Do to Become a Better Manager in the Modern Age
Management isn’t easy, especially in today’s changing world. It seems that as time goes on, the job becomes more challenging, with new technologies and progressive ideals taking over the workplace. This change demands an evolution in management strategies and techniques for anybody that wants to lead successfully in the modern age. The good news is […]
Are You Unknowingly Inhibiting Your Team Members from Doing Their Jobs?
Results, results, results: When you’re in a position of leadership, this is probably the thing that occupies your mind and dictates your actions the most. However, as managers and leaders, we are responsible for so much more than just results. We’re responsible for the people we lean on to get them. There’s no such thing […]
6 Management Mistakes That Will Kill Employee Motivation
I was talking to an elementary school teacher the other day who works for a major school district. While there are many things she likes about her job, her list of complaints was pretty long. It made me wonder how many small business owners are making these same type of management mistakes. She told me […]
Why Employees Need Guidelines Not Just Rules
Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and consistently. While there’s nothing wrong with this in principle, there are always going to be situations where a certain degree of flexibility is essential because people are […]
15 Tips That Excelerate Performance
Developing loyal customers begins with developing a team who understand the importance of customer-focused service and care about the total customer experience. A key building block of developing high performance employees is recognizing the behaviors that you want repeated—those that ultimately create loyalty with your customer. Employees who receive regular recognition are happier in their […]
Is Leadership Really About This?
I was stunned reading an article in Fast Company: Five CEOs On The Skills It Takes To Land The Corner Office. The skills they identified were: How to say “No.” How to pitch. How to read financials. How to take criticism. Knowing how the work gets done. It’s amazing there was virtually no mention about effective leadership–that […]
Tell-Tale Signs You Aren’t Ready to Manage Yet
Small businesses don’t grow by themselves. Of course, that’s why you’re expanding. But stepping up to a management role requires a new and unique set of abilities. Sheer determination will only take you so far. For this next phase of growth, exceptional communication and an intuitive ability to respond to difficult situations are needed. A […]
