Franchisees Gain Advantages of Self-Employment

We know that franchise businesses are important in the U.S. as employers—about one third of all the revenue in the U.S. flows through franchises and one in 16 American workers is employed at a franchise. But ownership is not the same as employment.
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“Over-Welcome” Your New Employees

A CEO friend of mine who manages her one hundred person remote workforce as a virtual company told me her story of how she welcomes new employees as she grows her firm. Strike that. She over-welcomes her new employees.
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Are You Retaining Your Top Employees?

As a small business owner, one of your main concerns is how to retain your top employees. You’ve spent months or even years grooming your employees to fulfill their highest potential. Now you can see the risk in having them leave, right when they provide the most value for your business.
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Internal Customer Service

Most people—even I am guilty sometimes—worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors (internal customers).
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Top 8 Tips for Preventing Employee Theft

Employee theft is not unheard of. In fact, it is one of the most serious threats that loom over small businesses. Slack recruitment, careless supervision, misdirected trust, and a lack of financial controls can ultimately result in internal theft or employee theft.
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10 Tips to Better Employee Training

While training your new employees is one of the most costly components of your HR needs, it’s also one of the most essential. A well-trained employee will thrive in her work environment, make your job easier, and keep customers happy.
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