Posts Tagged ‘Customer Service’
Do You Make Excuses When Customers Complain?
What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top. When you serve customers, it’s not always easy to manage complaints. There’s a fine line between explaining and crossing over into the excuse realm. And, I’ve got a bad customer…
Read MoreWhat is Customer Appreciation and Why Should You Do It?
Have you ever put a lot of effort into something, only for it to go unappreciated? It’s disappointing right? So much so that you probably don’t want to do it again. It just seems like it’s not worth the effort. Well, your customers feel the same way… When a customer chooses a company, and are…
Read MoreA Win-Win for Social Media
Most companies in the US are using social media as an important channel for communicating with customers. One of the primary reasons for using the social media is to provide information regarding products and services. Several studies such as one done by Simply Measured indicates that only about one third of the companies that use…
Read MoreTop Customer Support Tools Every Business Should Know
Companies are always eyeing to bolster their growth and strengthen RoI (return on investment). One way to successfully achieve this task is to boost their customer satisfaction and build an army of loyal clients. Only a decade ago, achieving this task was very challenging, as there were no software tools that made these processes much…
Read More6 Tips for Being Fascinated, Not Frustrated in 2017
2017 is your year—not just for health and productivity, but also for happiness and growth! We’ve got a few resolution ideas to ensure you keep a positive perspective as challenges arise throughout the year. 1. Stay curious. When faced with a difficult situation and a frustrated customer, it will serve you best to stay curious about…
Read MoreCustomer Experience Versus Customer Service
One of the latest phrases that is being used is the customer experience. There is certainly a customer experience anytime a customer or potential customer interacts with the company. The following paragraphs outline some of the relationships between the customer experience and customer service and some of the differences between the two. The first similarity…
Read MoreA Year-End Customer Service Inventory: 5 Questions to Ponder
As we approach the end of the year and look forward to the next year of serving our customers and building profits, the following self-inventory will build our success: Are we becoming more or less connected to individual customers? Customers are not served as a group, they are helped one at a time. Thus surveys…
Read MoreCustomer Service Training is for Managers Too
Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service. Given this, it’s no wonder that many companies invest in customer…
Read MoreWhy Putting the Customer First is a Profitable Strategy
As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what Wells Fargo has been doing to their customers. It truly was not a big surprise as my daughter opened Wells Fargo accounts as a young adult several years ago after moving…
Read MoreHow is Showcasing Changing Your Business?
Showcasing is yet another new wrinkle that the internet and mobile technology has brought to our culture. If you’re not familiar with the term, it’s when someone goes to a brick and mortar store to look at an item but fully intends to make their purchase online. This isn’t a new behavior but it’s certainly been on…
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