Posts Tagged ‘Customer Service’
3 Simple Steps to Help You Win the Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is…
Read MoreDon’t Let Valued Customers Be the Last to Know
A restaurant in my town closed its doors the other day completely unannounced. Without even a hint that things weren’t going well. In fact, I ate there just last week and had to wait for a table—the place was that crowded. I learned the news that my favorite go-to place for a night out was…
Read More3 Ways Artificial Intelligence Can Revolutionize Customer Service
As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s growth but also to get a firm hold of our place among competitors. Given that, it shouldn’t be a surprise to acknowledge how many brands are leaning on the services of…
Read MoreHow Being Available 24/7 Can Improve Your Business
When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if it’s a good time to want or need something. They want when they want and they need when they need. But that means your business must be ready to accommodate around…
Read MoreThe Real Cost of Bad Customer Service
Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems from the reluctance to embrace what the customer actually wants and how to effectively deliver it. If you can direct your customer as quickly as possible to the desired destination then…
Read More21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds expectations. (State of Customer Service Experience 2016, The Northridge Group, Inc.) No matter how you personally feel on any given day, your telephone…
Read MoreHow to Run a Great Small Business When the Pressure Is On
In the summer of 2003 more than 26 wildfires started in Glacier National Park, burning a total of 136,000 acres of forest and sending fireballs and giant columns of smoke into the air from July to September. The fire closed down some of the most popular sections of a park that attracts around 2 million…
Read MoreA Solution for the High Cost of Poor Customer Service
When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of service I receive to gauge how well the business is doing and if it’s losing sales because of poor service. It’s like being my own self-assigned mystery shopper. The only thing…
Read MoreWhat I Learned About Business from the Cofounder of Waffle House
Last month, we lost one of the great entrepreneurs. Joe Rogers Sr. was the cofounder of the Waffle House chain of diners, building the company from the ground up, from the first store in Avondale Estates outside Atlanta in 1955. Today, there are more than 1,900 Waffle House locations, and their yellow signs are iconic…
Read MoreDigital Customer Service or a Human Touch?
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however, have illustrated the need to focus on the human element of customer service. Read on to find out the important findings of these studies. Accenture Strategy’s Global Customer Pulse Research found that 88%…
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