Posts Tagged ‘Customer Experience’
5 Superior Tips on How Your Business Could Earn Customer Loyalty
The global market is becoming competitive with each dawn and every business is spending much of their time and resources attracting new customers. Most marketers are realizing that to hook customers is one thing, and a completely different thing to retain them. So why is it important to attract customers? Well, it goes without saying…
Read More7 Growth Hacking Strategies for a Successful Real Estate Business
In today’s tech-driven world, a lot of businesses in the real estate industry are taking advantage of the enormous benefits of growth hacking—a concept used to explain tech innovation for more powerful marketing. Small businesses use some growth hacking strategies to find the most effective method for enhancing lead generation and conversion. In this write-up,…
Read More3 Steps to Exceed Expectations and Turn Your Business into a Customer Company
The 21st-century economy isn’t made for complacency. Constant disruption and innovation in business require continual evolution and development. It also demands something personal: a genuine connection to your customer. As Henry Ford said, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and…
Read MoreHow to Manage Customer Relations on a Budget
Customer service is one of the highest priorities for any small business. Good customer service creates good customers. Good customers are reliable source of revenue who will advertise your products on social media and with friends and family. As Entrepreneur points out, good customer service means better employees, fewer problems, and a whole host of…
Read MoreThe Role of AI in Customer Experience
Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience by keeping a person as an option and 88% of consumers think that live agents should just be more specialized…
Read MoreConvenience is in the Eye of the Beholder
I have a message for you from your customers. This is something they want you to know: “I don’t really care how you would like me to communicate with you. I want you to offer me the choice so we can communicate according to my needs. Don’t make me call you. Don’t make me visit…
Read MoreWhat Does It Mean to Be a User Interface Developer?
Let’s imagine that you have an idea for a startup. You have conceived an application of a very-important-for-you-sphere, which will help people do very-important-human-things. Back-end developers will help you with the technical component of the project. However, you need to make a candy. The product needs to be wrapped in a beautiful package. So, who’re…
Read MoreThe 4 Cs of Contact Center Customer Service
Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes. With a size 11 woman’s shoe, it is almost impossible to find golf shoes in local retail outlets. In the FootJoy order process, the size menu defaults to a size 5.5 and you…
Read MoreDon’t End the Perfect Sale with Unreliable or Unsafe Delivery Methods
Internet shopping has taken the world by storm; a whole variety of products and services are now available for people all over the world to purchase at the click of a button. This is great news for retailers who can now offer their products to billions of people; digital marketing can enhance this further by…
Read More2 Simple Customer Experience Principles to Live By
Tommy Smothers of the Smothers Brothers – if you don’t remember them, look them up on YouTube – used to have a short comedy routine about golf with a title something like, “The 37 most important things to remember during your downswing.” While the routine was especially hilarious to anyone who has ever taken a…
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