Posts Tagged ‘Customer Experience’
Making Each Customer Feel Special
In the dictionary, “special” is defined as “better, greater or otherwise different from what is usual.” In business, it is so important to make sure each customer feels special, as this generates a great competitive edge.
Read More 6 Ideas for Boosting Customer Service at Your Small Business
Interested in boosting customer service at your small business? If so, the first thing you need to do is ask yourself how well your team executes it. Spend some time on the floor, investigate weaknesses, highlight strengths, and devise a strategy for improvement.
Read More Sweat the Details
Details are so important when running any business. If you are not managing every minute detail, critical things end up falling through the cracks.
Read More How Good Are Your First Brand Impressions?
Most are familiar with the cliché: “You only have one chance to make a good first impression.” It doesn’t just apply to people—it’s true for businesses and nonprofit organizations, too.
Read More Why Aren’t Customers Contacting Us?
Your website may be your only point of contact from customers or it may be just one way they can reach out to you. However, if it is not effective, you may be losing out on sales and new customers.
Read More Come Sail Away from Competitors with Customer Service
This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.
Read More How Easy Do You Make it for People to Complain?
I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.
Read More Customer Experience Lesson from a Superstar Athlete
Recognized as one of the greatest basketball players to ever play the game, Earvin “Magic” Johnson is also successful in business, perhaps even more so. He is known for guiding typical suburban businesses into urban America.
Read More Last Impressions
So many businesses go out of their way to make sure their first impressions are great but forget how important last impressions are. Last impressions are how customers decide if they will continue doing business with you, so I think last impressions are more important than first impressions in many ways.
Read More How Small Brand Awareness Works
Recently I’ve had the pleasure of being on an experts panel at Bob Proctor’s Matrixx event held in Toronto, Ontario. As an expert I did my best to assist individuals realize what their brand is or could be. It was an invigorating experience.
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