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Home / Archives for Customer Experience

Customer Experience

How Retailers Can Bounce Back From COVID-19 by Creating an Unforgettable Customer Experience

May 12, 2020 By Christina Elroy

With so many businesses competing for the same market, modern customers have a lot of freedom to make well-informed choices when looking for goods, services or information. For the entrepreneur, this means constant innovation and reinvention to ensure the best customer experience to bring traffic back to your store. The process involves researching you’re your […]

Filed Under: Sponsored Tagged With: Customer Experience

Feel Like You’re Down to Your Last Customer? Try This.

Apr 20, 2020 By Shep Hyken

What would you do if you were down to your last customer? Maybe you’ve been losing customers, either to a competitor or to a general economic downturn. Or maybe you’re just starting and only have one customer. Either way, what are you doing to create a powerful customer experience and keep that customer? And on […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Experience

3 Small Business Lessons I Learned as a Private School Administrator

Apr 20, 2020 By Lynn Ruthe

When people think of a small business, it’s usually a Main Street-style shop—a florist, a hair salon, a restaurant. On a bigger scale, it could be a local marketing firm, a graphic design agency, or a family-run insurance company. But running a private school is actually just like running a small business, except every day […]

Filed Under: Leadership, People Skills Tagged With: Customer Experience, Employees

4 Insider Secrets To Make You Thrive As An Online Retailer

Apr 15, 2020 By Peter MacCallister

While starting an exciting venture as an online retailer is an exceptional idea that can ideally ensure you are able to create a stable income, although, there’s no denying that entrepreneurship is no walk in the park. When taking into account that there is a sea of e-commerce stores out there, the competition will be […]

Filed Under: eCommerce, Relationships, Sales and Marketing Tagged With: Courier Service, Customer Experience

Creating A Good Customer Experience Framework

Mar 31, 2020 By Anand Srinivasan

A recent survey by Adobe found that customer experience is the most exciting opportunity that businesses want to work on this year, especially during an uncertain economy. This is for good reason. Improving CX has been proven to increase customer loyalty, satisfaction, and also increase inquiries. But in most organizations, including many Fortune 500 businesses, […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Experience

Why Customer Experience Trumps Low Prices

Mar 9, 2020 By Matthew Davies

Many businesses try to slash their prices to the lowest level possible in hopes that consumers will flood through their doors. They think they can vacuum up more customers who want to take advantage of lucrative deals. While low prices are important, it’s a simple fact that other aspects like good customer experienceare far more […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Experience, Customer Service

Apples and Oranges: A Problem for NPS

Jan 31, 2020 By Bill Bleuel

I think we have been missing the mark when we use NPS as a critical measurement for customer satisfaction. The challenge to this metric is that it appears to be combining “apples and oranges.” The metric is defined as the difference between attractors and detractors. That is the problem! What makes this an apples and […]

Filed Under: Customer Service Tagged With: Customer Experience, Data

6 Online Review Strategies Essential to Improving Your Brand Awareness

Jan 28, 2020 By Usman Raza

In this technological age, online relevance is the most important thing for every business, influencer, and brand. If you do not have constant online presence, it would be impossible for you or your brand to be recognized in this fast-paced world. One of the best tools you can use online is to have reliable online […]

Filed Under: Online Marketing Tagged With: Branding, Customer Experience, Reviews, Social Media

How to Manage Online Reviews and Business Reputation

Dec 16, 2019 By Marty Zwilling

Since most small business owners are justifiably proud of the service they deliver, they don’t even anticipate a negative online review or threat to their reputation, until it happens. Unfortunately, trying to recover after the fact is tough. The best way to protect your reputation online is to solicit good reviews proactively, so an occasional negative one […]

Filed Under: Marketing Innovations Tagged With: Branding, Customer Experience, Reputation, Reviews

How to Grow Your Small Business with Online Reviews

Dec 4, 2019 By DJ Sparague

Every time a consumer searches for a product online, they encounter review sites that tell them which products are best or which companies are the most reliable. They see how your small business measures up to its competitors in price, quality, customer service, and anything else previous customers want to share about their experience with […]

Filed Under: Online Marketing Tagged With: Customer Experience, Growth, Reviews

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