Critical Mistakes People Make When Opening a Restaurant

business owners of a restaurant

Opening a restaurant is an exciting venture filled with possibilities and pitfalls that can derail even the most promising establishments. From underestimating financial requirements to neglecting customer experience, numerous mistakes can impede success.  Avoid making these critical mistakes when opening a restaurant. Lacking a Plan One of the biggest mistakes people make when opening a restaurant…

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10 Customer Service and CX Tips for a New Year

photo conveying the importance of positive customer service reviews

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…

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Creating Business Magic: The Power of Alignment

happy people at an amusement park

As raving Disney fans, we’ve collectively visited Disney parks around the world hundreds of times, leading others to ask…”Why?!?” What is it that keeps us going back again and again? It’s a fair question, and one we’ve pondered ourselves. Neither of us are thrill ride junkies, theme park enthusiasts, or extroverts who love being out…

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5 Strategies To Maximize Brewery Sales and Revenue

various brewed beverages

As the brewing industry continues to evolve, businesses are constantly searching for innovative strategies to make them more profitable. With the rise of craft breweries and changing consumer tastes, the industry dynamics have never been more fluid or challenging. Breweries that understand the rules of the game can not only survive but thrive in a…

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4 Ways To Improve the Customer Experience in Your Restaurant

a restaurant team having a meeting

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always want to retain them. Customers keep your business afloat, so you need to give them something to enjoy and look…

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Embed Design in Your Digital Customer Strategy for Best Results

Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as a strategic differentiator for the organization. Formal design processes are established for marketing, product, and customer experience initiatives. Design is…

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4 Tips to Make Your Business More Customer-Friendly

Running a brick and mortar business can be challenging. You have to worry about things like rent, employees, inventory, and customer satisfaction. It can be tough to keep track of it all. Following are four ways that you can make your business more customer-friendly. Implementing these changes will help you run a smoother operation and…

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4 Great Real-World Examples of Companies Nailing Customer Experience


Customer Experience (CX) can make or break the performance and growth of your business. No wonder more than two-thirds of companies worldwide now compete solely based on customer experience. Customer experience can be defined as the quality of interactivity and experience that a customer has on your website. eCommerce marketplaces must implement a stellar customer…

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