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Home / Archives for Customer Experience

Customer Experience

You’re Not Just Competing on Product, You’re Competing on Customer Experience

Aug 24, 2021 By Stephanie Trovato

why-improving-the-customer-experience-matters--a-love-story

With so many ways for customers to connect to your brand, company, and product, you’re not just dealing with a storefront or a phone call anymore. With the explosion of social media and IoT, your customers can find your products anywhere and everywhere. While this is great for brand awareness, it also means that you’re […]

Filed Under: Run and Grow Tagged With: Customer Experience

4 Great Real-World Examples of Companies Nailing Customer Experience

Jul 26, 2021 By Rumzz Bajwa

big-candy-bar-equates-to-big-customer-experience

Customer Experience (CX) can make or break the performance and growth of your business. No wonder more than two-thirds of companies worldwide now compete solely based on customer experience. Customer experience can be defined as the quality of interactivity and experience that a customer has on your website. eCommerce marketplaces must implement a stellar customer […]

Filed Under: Run and Grow Tagged With: Customer Experience

Don’t Miss a Chance to Impress Customers

Mar 26, 2021 By Jeremy Bowler

how-to-make-your-customer-s-first-and-every-brand-experience-amazing

When you are running a business, it’s absolutely vital that you do take the right steps to impress your customers. If you fail to impress customers and clients, then they are ultimately going to turn their attention to a competitor instead and that’s the last thing that you want.  The good news is that there […]

Filed Under: Run and Grow Tagged With: Customer Experience

8 Types of Customer Service Expectations and How to Meet Them

Mar 16, 2021 By Anand Srinivasan

The customer is king. Or you could say, the customer is always right. This ideology, pioneered by notable retailers Harry Selfridge, John Wanamaker, and Marshall Field continues to ring true to this day. The goal of any business is to make a profit. But without customers, doing this is impossible. Therefore, the purpose of a […]

Filed Under: Customer Service Tagged With: Customer Experience

How Your Parking Lot Can Attract Your Customers (or Not)

Mar 11, 2021 By Jenna Cyprus

Your parking lot has more power to attract or repel customers than you may realize. When your parking lot is in good repair, it will simply blend into the background of a customer’s experience. When your parking lot looks like this, customers will glide through and park without a second thought. However, if your parking […]

Filed Under: Run and Grow Tagged With: Customer Experience

Why Your Marketing Department Needs a 360 Customer View

Feb 2, 2021 By Jeff Bullas

If you’re in the marketing world, chances are you’ve seen or heard of the term, ‘360 customer view,’ making a buzz. Suddenly, enterprise-level organizations are talking of customer personalization, aggregating data to build 360-degree views, and omnichannel interactions. While all this sounds great, there is little information on how companies can actually achieve a 360 customer view. Also, […]

Filed Under: Customer Service Tagged With: Customer Experience

Get These Ingredients for Great Customer Service

Dec 9, 2020 By Shep Hyken

Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix might be a little different from one organization to the next, there are some common ingredients that you have to get right if […]

Filed Under: Customer Service Tagged With: Customer Experience

Customer Service is Not a Cost Center

Nov 16, 2020 By Shep Hyken

There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really doing it right, customer service should not be seen as a cost center. It should pay for itself, and then […]

Filed Under: Customer Service Tagged With: Customer Experience

When Does Your Audience’s Customer Experience Begin?

Oct 13, 2020 By Jeff Bullas

Do you consider each department within your business to be part of the customer experience? In 2007, Harvard Business Review said, “Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. Direct contact generally occurs in the course of purchase, use, and service and is usually initiated by the […]

Filed Under: Customer Service Tagged With: Customer Experience

Why Every Business Needs a Ticketing System

Sep 1, 2020 By Justin Weinger

When you’re running a small business, it can be difficult to know for certain what you need to spend money on, and what you can avoid investing in. Since you’re probably working on a restricted budget, you need to ensure that you’re not spending too much of your cash on issues that aren’t too significant […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Experience, Help Desk, Omnichannel

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