Posts Tagged ‘Customer Experience’
How to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer…
Read MoreTips To Help Your Business Feel More Luxurious
Businesses must stand out to attract discerning customers, especially when targeting high-income audiences. One way to achieve this is by cultivating a sense of luxury. A luxurious business approach can enhance your brand image and attract clientele willing to pay premium prices for premium products and experiences. Explore practical tips to help your business feel…
Read MoreTop 10 Dos and Don’ts for Customer Experience in 2024 (podcast)
The landscape of customer experience (CX) continues to evolve at a rapid pace. To help you navigate these changes, we’ve turned to Shep Hyken, a renowned customer service and experience expert. Listen in as Shep Hyken, customer service and experience expert, shares his predictions in customer service, plus 10 dos and don’ts for customer experience, with…
Read MoreHow To Encourage Repeat Guests at Your Hotel
Attracting new guests is essential in the competitive hotel industry, and ensuring return guests is a crucial part of generating business. Repeat guests provide a steady stream of revenue and often become advocates for your hotel as they will recommend it to their friends and family. You can encourage repeat visits and foster long-term relationships…
Read More9 Ways to Improve the Customer Restaurant Experience
When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer restaurant experience that sets your restaurant apart from the competition. Restaurateurs must prioritize effective strategies that focus on building strong…
Read MoreRocking Customer Experience: Lessons from the “1984” Van Halen Concert
Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections…
Read MoreCritical Mistakes People Make When Opening a Restaurant
Opening a restaurant is an exciting venture filled with possibilities and pitfalls that can derail even the most promising establishments. From underestimating financial requirements to neglecting customer experience, numerous mistakes can impede success. Avoid making these critical mistakes when opening a restaurant. Lacking a Plan One of the biggest mistakes people make when opening a restaurant…
Read More10 Customer Service and CX Tips for a New Year
Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…
Read MoreCreating Business Magic: The Power of Alignment
As raving Disney fans, we’ve collectively visited Disney parks around the world hundreds of times, leading others to ask…”Why?!?” What is it that keeps us going back again and again? It’s a fair question, and one we’ve pondered ourselves. Neither of us are thrill ride junkies, theme park enthusiasts, or extroverts who love being out…
Read More5 Strategies To Maximize Brewery Sales and Revenue
As the brewing industry continues to evolve, businesses are constantly searching for innovative strategies to make them more profitable. With the rise of craft breweries and changing consumer tastes, the industry dynamics have never been more fluid or challenging. Breweries that understand the rules of the game can not only survive but thrive in a…
Read More