9 Ways to Improve the Customer Restaurant Experience

Group of happy friends having fun while waiter is serving them food in a pub. Focus is on waiter.

When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer restaurant experience that sets your restaurant apart from the competition.  Restaurateurs must prioritize effective strategies that focus on building strong…

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Rocking Customer Experience: Lessons from the “1984” Van Halen Concert

at a rock concert

Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of  Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections…

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Critical Mistakes People Make When Opening a Restaurant

business owners of a restaurant

Opening a restaurant is an exciting venture filled with possibilities and pitfalls that can derail even the most promising establishments. From underestimating financial requirements to neglecting customer experience, numerous mistakes can impede success.  Avoid making these critical mistakes when opening a restaurant. Lacking a Plan One of the biggest mistakes people make when opening a restaurant…

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10 Customer Service and CX Tips for a New Year

photo conveying the importance of positive customer service reviews

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…

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Creating Business Magic: The Power of Alignment

happy people at an amusement park

As raving Disney fans, we’ve collectively visited Disney parks around the world hundreds of times, leading others to ask…”Why?!?” What is it that keeps us going back again and again? It’s a fair question, and one we’ve pondered ourselves. Neither of us are thrill ride junkies, theme park enthusiasts, or extroverts who love being out…

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5 Strategies To Maximize Brewery Sales and Revenue

various brewed beverages

As the brewing industry continues to evolve, businesses are constantly searching for innovative strategies to make them more profitable. With the rise of craft breweries and changing consumer tastes, the industry dynamics have never been more fluid or challenging. Breweries that understand the rules of the game can not only survive but thrive in a…

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4 Ways To Improve the Customer Experience in Your Restaurant

a restaurant team having a meeting

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always want to retain them. Customers keep your business afloat, so you need to give them something to enjoy and look…

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Embed Design in Your Digital Customer Strategy for Best Results

Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as a strategic differentiator for the organization. Formal design processes are established for marketing, product, and customer experience initiatives. Design is…

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4 Tips to Make Your Business More Customer-Friendly

Running a brick and mortar business can be challenging. You have to worry about things like rent, employees, inventory, and customer satisfaction. It can be tough to keep track of it all. Following are four ways that you can make your business more customer-friendly. Implementing these changes will help you run a smoother operation and…

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