Meatball Marketing: Why Live Connection is the Fastest Way to the Sale

salesman holding cutting board with assorted cheese in store

In today’s digital landscape, connecting with customers often feels impersonal. Emails, blogs, and social media posts, while great ways to connect with customers, can lack the human touch that fosters genuine relationships. What drives sales faster than anything else is the power of live connection—humans connecting with humans—in creating impactful, memorable interactions that drive sales.…

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How to Transform Customer Feedback into Action (Podcast)

Customer Experience Concept. Young Businessman Reading a Positive Review via Smartphone. Online Satisfaction

This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers?   How can unstructured data from customer conversations be transformed into actionable insights?   How can companies use conversational research to gain insights and improve the customer…

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Tips To Help Your Business Feel More Luxurious

luxury and hospitality with realistic photos showcasing the concierge service, check-in, and check-out processes of our high-end accommodation management business

Businesses must stand out to attract discerning customers, especially when targeting high-income audiences. One way to achieve this is by cultivating a sense of luxury. A luxurious business approach can enhance your brand image and attract clientele willing to pay premium prices for premium products and experiences. Explore practical tips to help your business feel…

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Top 10 Dos and Don’ts for Customer Experience in 2024 (podcast)

Customer service evaluation concept. African woman Show face smile emoticon show on virtual screen from hand.looking at smart phone, tablet and laptop

The landscape of customer experience (CX) continues to evolve at a rapid pace. To help you navigate these changes, we’ve turned to Shep Hyken, a renowned customer service and experience expert. Listen in as Shep Hyken, customer service and experience expert, shares his predictions in customer service, plus 10 dos and don’ts for customer experience, with…

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How To Encourage Repeat Guests at Your Hotel

Man and woman checking in at hotel desk

Attracting new guests is essential in the competitive hotel industry, and ensuring return guests is a crucial part of generating business. Repeat guests provide a steady stream of revenue and often become advocates for your hotel as they will recommend it to their friends and family. You can encourage repeat visits and foster long-term relationships…

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9 Ways to Improve the Customer Restaurant Experience

Group of happy friends having fun while waiter is serving them food in a pub. Focus is on waiter.

When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer restaurant experience that sets your restaurant apart from the competition.  Restaurateurs must prioritize effective strategies that focus on building strong…

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Rocking Customer Experience: Lessons from the “1984” Van Halen Concert

at a rock concert

Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of  Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections…

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Critical Mistakes People Make When Opening a Restaurant

business owners of a restaurant

Opening a restaurant is an exciting venture filled with possibilities and pitfalls that can derail even the most promising establishments. From underestimating financial requirements to neglecting customer experience, numerous mistakes can impede success.  Avoid making these critical mistakes when opening a restaurant. Lacking a Plan One of the biggest mistakes people make when opening a restaurant…

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10 Customer Service and CX Tips for a New Year

photo conveying the importance of positive customer service reviews

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…

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