I live out in a newer suburb. I say “out” because bits of civilization have not reached us yet. There’s no movie theatre or Target (hopefully both are coming soon), and there’s no Panera. For my family, this almost put our location out of the running when we were ready to move. On occasion, I’ll […]
Customer Experience
Convenience is Today’s Currency
Step away from your marketing role for a moment and consider yourself as an average consumer. Think about how you make buying decisions today. For many people, price is still a significant consideration. But it’s certainly not the only one. Whether it’s true or not, we all feel time-starved. We’re trying to pack in a […]
Paw Bumps and High Fours to Chewy.com
In our Go-Giver series John David Mann and I often discuss the importance of empathy and how it is one of the five—what we call—Elements of Value. I recently discussed one amazing example of such in a recent episode of The Go-Giver Podcast, and the following is another one that I believe is so worth sharing. My […]
5 Ways Small Businesses Can Improve Customer Security
The customer is always right—and they’re always the top priority at a successful business. Sure, a well-rounded business will take care of its employees and keep its shareholders happy. But if they can’t ensure customers get a good experience, they’re in trouble. Businesses can do a lot in terms of offering great products for affordable […]
Top 3 Benefits of Using Interactive Touchscreen Displays
The main goal of a business is to generate customer interest in a bid to bolster sales, and in turn, boost revenue—and interactive touchscreen displays can help you do just this. As a tech-savvy nation, consumers are now demanding that sales experiences are easier, quicker and based around the needs of customers, and you can […]
5 Superior Tips on How Your Business Could Earn Customer Loyalty
The global market is becoming competitive with each dawn and every business is spending much of their time and resources attracting new customers. Most marketers are realizing that to hook customers is one thing, and a completely different thing to retain them. So why is it important to attract customers? Well, it goes without saying […]
7 Growth Hacking Strategies for a Successful Real Estate Business
In today’s tech-driven world, a lot of businesses in the real estate industry are taking advantage of the enormous benefits of growth hacking—a concept used to explain tech innovation for more powerful marketing. Small businesses use some growth hacking strategies to find the most effective method for enhancing lead generation and conversion. In this write-up, […]
3 Steps to Exceed Expectations and Turn Your Business into a Customer Company
The 21st-century economy isn’t made for complacency. Constant disruption and innovation in business require continual evolution and development. It also demands something personal: a genuine connection to your customer. As Henry Ford said, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and […]
How to Manage Customer Relations on a Budget
Customer service is one of the highest priorities for any small business. Good customer service creates good customers. Good customers are reliable source of revenue who will advertise your products on social media and with friends and family. As Entrepreneur points out, good customer service means better employees, fewer problems, and a whole host of […]
The Role of AI in Customer Experience
Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience by keeping a person as an option and 88% of consumers think that live agents should just be more specialized […]
