Follow These Creative Customer Service Tactics from Small Business Owners

Female customer service representative at work.

Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn challenges into opportunities. From adding a personal touch to creating troubleshooting videos, these actionable insights are designed to elevate customer…

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Innovation Is Crucial But What Are the Ethical Limits of AI?

man editing movie footage on computer

In today’s fast-paced and increasingly competitive landscape, innovation has emerged as a cornerstone of business success. Innovation and creativity is essential for business success in a world characterized by rapid change and competitive pressures. AI is one of the most exciting examples of innovation for small business, but what are the ethical limits of AI?…

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How to Foster Collaboration & Creativity in Remote Teams

Woman sitting at office desk with computer during remote virtual business team meeting

The popularity of remote work among employees is huge, and the companies see the benefits as well. But, this work model certainly has its disadvantages. The main one is the potential for a drop in employee engagement and creativity in remote teams. 53% of remote teams report that they find it more difficult to connect…

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Mindfulness and Leadership: Why Being Present Matters

a business leader taking time to mediate in an effort to remain present

In the dynamic landscape of entrepreneurship, where challenges abound and opportunities are fleeting, leadership is paramount. Seasoned entrepreneurs, armed with decades of experience and expertise, navigate the intricacies of business with a blend of intuition, strategic acumen, and resilience. Yet, in pursuing success, a subtle yet profound ally has gained traction: mindfulness in leadership. Mindfulness,…

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Foster an Innovative Business Culture With Creative Leadership

team members happily working together

Do you ever wonder why some companies become sought after by employees? They offer innovative and creative leadership. Innovation is a hallmark of a progressive and forward-thinking company. Those who embrace risk and innovation are perceived as more vibrant and dynamic, making them more enticing to high-caliber talent. Innovation opens doors for employee growth and…

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TwoThings You Can Do TODAY to Be More Creative at Work

If you only read one thing today, I hope it is this: According to a recent report from the World Economic Forum, creativity at work will be one of the most important and in-demand skills in the next five years. In fact, creativity is going to be the third most important skill OVERALL for any job anywhere…

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10 Ways Entrepreneurs Limit Their Creative Potential

Every entrepreneur believes in their heart that their startup is more innovative and creative than their competitors. Yet none knows exactly where creativity comes from within, or how to pick and motivate the most creative people for the team. Most believe and follow one or more of the popular myths on business creativity, even though…

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8 Tips for Right-Brain Entrepreneurs to Build Balance

Traditionally, the majority of entrepreneurs have been logical thinkers, problem solvers, with full attention to details. These are the stereotypical left-brain engineers. Yet I see a big shift from the knowledge age, with its left-brain foundation, to a critical focus today on visualization, creativity, relationships, and collaboration, which are more in the domain of right-brainers.…

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How Creative Can You Be with a Franchise?

One of the benefits of being part of a franchise system is having a path set out for you. But one of the benefits of business ownership is being able to do things your own way. Is that even possible within a franchise system? Short answer: yes! There are ways to be creative even within…

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What is the Secret to Creating Your Best Art and Work?

Do you have a “sacred place” that is just yours? That allows you to have the space and freedom to work on what is important. Some of us work in “hot desk” environments. But these seem to be designed more to save money for the industrial corporation complex than for the creative human. As humans…

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