Posts Tagged ‘Communication’
How Effective is Your Business Communication Skill?
Every business professional and entrepreneur believes they are good communicators, but how do they know? It’s really the perception of the recipients that counts, and poor communicators are almost always poor listeners, so they don’t hear the shortcomings.
Read More The Latest Trends in Leadership Communication
Did you know that the leadership communications crisis is deepening with only 1 in 5 people globally believing that leaders demonstrate effective leadership? Or that poor leadership costs companies money, with 61% of people boycotting or buying less from a company they believe to have poor leadership?
Read More 3 Business Myths People Should Stop Believing
For years we’ve been told by “experts” that there are certain all-encompassing principles that will get you through the bad times and make your business a success.
Read More The Future of Internal Communications
Putting a clear internal communication strategy in place is critical to small business as it drives smarter employee engagement.
Read More Don’t Make Assertions That Will Later Prove Untrue
Sometimes it is easy for someone at the top of an organization to make a statement that, in the enthusiasm of the moment or to make a point, crosses the line between fact and fiction.
Read More 10 Trust Secrets You Need to Practice in Business
One of the first harsh realities that every entrepreneur has to learn is that most of the things that are critical to startup success are outside of their direct control.
Read More 10 Key Steps to Build Rapport on the Phone
At a recent sales conference I took notes as the keynote speaker argued that our words account for only 7 percent of our communication effectiveness. Tonality accounts for 38 per cent and body language 55 per cent.
Read More 8 Basic But Effective Conversation Ice Breakers for Networking Events
The art of starting a conversation is one that we rarely make a conscious effort to improve upon. It’s one of those skills that most people just get good at through constant repetition, or end up being one of those folks who always need a good wing-man (or woman) to make new introductions and get conversations flowing.
Read More How to Ruin a Great Customer Experience
It seems really ironic that organizations can take a great customer experience and convert it to an awful experience just by asking you about your customer experience. I wonder who talks to the customer experience experts to tell them about the experiences they create?
Read More Doing Persuasion Right
We often see people say and do things when attempting to persuade that bring them the very opposite results they desire. They’ll argue, plead, beg or scream before finally walking away in anger and frustration.
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