Posts Tagged ‘Communication’
How “Sales Speak” Limits Us
Every profession has its own language. It’s a shorthand that enables people in the profession to more effectively and efficiently communicate with each other and to get things done. For example, finance types talk about debits, credits, accruals, depreciation, assets, liabilities, and so forth. They have their own acronyms like A/R, A/P ROCA, EBITDA and…
Read More3 Surefire Ways to Improve Your Relationship with Employees
Management should have a good relationship with employees for a number of reasons. You want to have a way of relating to the people that work for you, but you also need to be prepared to give them the help that they need when they are in peril. There are a few things you can…
Read MoreHow to Use the Feel Felt Found Method
Whether you are ‘talking’ virtually or face to face, using the feel, felt, found method of communication will make you a more effective communicator. The effectiveness of your business conversations is key on the ability to connect rather than convince. Whether you are talking with a potential customer, new business associate or possible hostess, when…
Read MoreBest Smart Apps for Successful Small Business Owners
Running a business can be hectic. Using technology can be useful and assist in day-to-day operations. The first step in integrating technology the right way is in knowing which apps work best in helping accomplish what needs to be done. Here is a quick list of some that helps make tasks a little bit easier: Accounting Apps No business…
Read MoreA Tale of Two Reactions
Social media is a powerful tool, but it can also hand a brand some serious problems that need to be dealt with immediately. Your reaction can make all the difference. When you respond in real time, you can do it well, or you can stumble and fall. When a brand doesn’t deal with the ember…
Read MoreA Twist on Old School Tactics
In this era of all things digital, I thought it would be a nice change of pace to go old school and talk about some very simple marketing tactics that are often undervalued and underutilized. Best of all, neither of these ideas will dent your marketing budget. Thank you notes: When I was growing up, my…
Read MoreWhy Good Contact Centers Need Both People and Technology
Most people dread calling a customer service contact center. They’d rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times can leave people frustrated. Despite the bad rap, contact centers are an integral part of a company’s customer relations. It’s…
Read MoreSilence is Not Golden to Your Customers
I stopped by Walgreens to pick up a prescription the other day. When I gave the pharmacy tech my name, she went to the bin marked M, flipped through the prescription box and came up empty. She didn’t say a word but just walked into the back of the pharmacy. A minute later, she came…
Read MoreMaster These 10 Tips to Successfully Communicate on the Phone
We live in a digital age where so much of what we do is now conducted online, through an app, or via text / email. However, it’s a mistake to assume that because of that, the phone doesn’t matter as much anymore. Indeed, it matters more because the stakes are higher. Nowadays, if someone is…
Read MoreAvoid Meaningless Words
From Seth Godin’s post Meaningless, published January 7… There are words that now have no meaning at all… ‘Well’ and ‘so’ have been doing this work for a long time, but add to that the more syllabic words like ironically, literally, and hopefully. And don’t forget all the adjectives, beginning with ‘very’ and ‘really’ that (ironically) make something…
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