- What should we start doing?
This question allows people to share ideas they sometimes hold back because they aren’t sure if they’re in line with what our company should do. The answers to this question range from “We should start sitting in different seats in the office” to “We should start offering X new service.” It’s amazing to see the ideas your team members will come up with when you put them in the mindset of adopting something new.
- What should we stop doing?
The responses to this question are the most telling. This allows our team to call out the parts of the business they find ineffective, or the communication problems within the team they want to stop. We have removed specific processes, changed certain meetings and even eliminated services based on the answers to this question.
- What should we continue doing?
These are my favorite answers to read because they talk about the parts of our company that the team could not imagine doing without. I love reading answers talking about how we should keep being awesome, continue genuinely caring about our clients, and keep innovating our processes. This is a really important question because it allows your team to think about what is going really well with the company, as well as which aspects of the company and team culture they really value. It’s basically the “feel good” ending to the questionnaire.