Telecom
Why You Should Consider On-Hold Marketing Messages for Your New Business
You’ve just started a new business and you’re in the process of establishing your name in the industry. Maybe you have considered plenty of marketing tactics and you’ve equipped yourself to handle customers at different…
VoIP Technology: Security Risks and How to Combat Them
Voice over IP or VoIP technology is rapidly being adopted by enterprises, consumers, and governments as it offers a higher degree of flexibility and more features than traditional telephony infrastructures, as well as the potential…
What is Your Internet Speed and Reliability Worth to Your Business?
We know that starting or owning a small business requires making a lot of important decisions. And choosing the right Internet service provider (ISP) can be a great feat… unless you come armed with insider…
Let’s Talk Cloud Communications
The cloud is the most revolutionary thing to happen to the telecommunications industry since IP-based communications started taking the place of antiquated telephone services. Nowadays, however, the cloud is no longer a trend that we…
4 Enterprise Business Phone System Needs
The technology of phone systems is always changing. There have been significant infrastructure developments such as the shift from traditional phone systems to VoIP and the transition from landlines to mobile. Furthermore, there are also…
Is Your Phone System Ready for Business Growth?
The needs of a business can shift quickly and when they do, it is important for your tools to shift with you, both effortlessly and with solid support to back you up. Having an agile…
Video Conferencing: Do’s and Don’ts
Three decades after it first emerged on the scene, video conferencing has quickly turned into an everyday part of business operations. And because of recent innovations like the NEC VoIP phone system, many companies now…
How to Successfully Train Your Call Center Team
With the continual advancement of technology and development of automation, it’s no surprise that many businesses believe that voice-based sales and customer service are dying a natural death. However, this notion could not be more…
4 Times Your Business Needed Unified Communications
Lately, there’s been significant hype about what unified communications is and isn’t, but what’s more important is what it can do for companies: its impact on the business itself as well as its processes. Unified…
5 Tips to Keep Your Call Center Team Engaged
With the increasing emphasis placed on a customer-oriented business approach nowadays, top-notch customer service is the main goal of every contact center. Unfortunately, with the unbelievably high volume of calls coming in every day, providing…
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