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Home / Archives for Technology / Telecom

Telecom

6 Business Phone Systems Features You Should Invest In

Aug 9, 2013 By Scott Resnick

Today’s tech-savvy market has adopted new communication technologies that improve the efficiency and performance of the enterprise phone system and effectively integrate it with nearly every department in your business.

Filed Under: Telecom Tagged With: Customer Service, Phone Systems, Scott Resnick, Technology, Telecommuting

What Do You Do After Google Voice?

Aug 2, 2013 By Jim Plunkett

Google Voice was released on the Today Show in June 2009 as a free service. Just recently though, they folded Google Voice into Hangouts, which already swallowed Google Talk (their free chat service) as part of Google’s play to unify instant messaging, video conferencing, and VoIP services into one platform.

Filed Under: Telecom Tagged With: Communications, Google+, Jim Plunkett, Phone Systems, Software Tools, Technology

Great Business Phone Systems and the Magic of Teleworking

Aug 2, 2013 By Scott Resnick

Teleworking, or the process of working from a remote location, is becoming an increasingly popular career option, and it’s not hard to understand why. When companies give their employees the option to work remotely, there can be numerous benefits for everyone involved.

Filed Under: Telecom Tagged With: Communications, Managing Employees, Meetings, Phone Systems, Productivity, Scott Resnick, Technology, Telecommuting

5 Signs Your Business Phone System Needs an Upgrade

Jul 18, 2013 By Scott Resnick

In today’s fast-paced and highly technological world, there are many business tools that are being “phased out.” Gone are the days of rolodexes, fax machines, even scanning. It would only go to follow that evolution would affect your business phone system as well.

Filed Under: Telecom Tagged With: Communication, Equipment, Growth, Mobility, Phone Systems, Scott Resnick, Technology

Why You Need a Real Person Talking to Your Customers

Jun 10, 2013 By Jim Plunkett

Personalization at the small business level, especially local small businesses, means having a live person answer when someone calls. Answering service companies, which have failed miserably in the past, mostly due to technology limitations, are now poised to provide small businesses the added advantage they need in an ever increasingly competitive environment.

Filed Under: Telecom Tagged With: Cloud Services, Customer Management, Customer Service, Marketing, Online Strategy, Personalization, Phone Systems, Technology, Tracking Data, Website

Taking the Friction Out of Online Purchases

Apr 22, 2013 By Jim Plunkett

Internet retailers strive to reduce any “friction” associated with an online purchase, and small businesses should heed this with their incoming phone leads. In an industry rife with poor quality of service and antiquated technology, new virtual answering service companies, built on top of VOIP network with systems based in the cloud, are giving the smallest businesses high quality answering service and lead capturing capability—at prices not much higher than “virtual phone systems.”

Filed Under: Telecom Tagged With: Customer Experience, ECommerce, Equipment, Online Strategy, Phone Systems, Sales Strategies, Technology, Website

What Exactly Is a “Virtual Office”?

Dec 18, 2012 By Joel Maloff

The cost of telephone services for small businesses is expected to rise dramatically in the next few years. The use of “virtual office” phone services give small businesses the appearance and professionalism of larger companies, but at a much more economical price. For those of us involved in the creation and growth of voice communications…

Filed Under: Telecom Tagged With: Communications, Phone Systems, Saving Money, Technology, What Is a Virtual Office VoIP Phone Service Small Business Technology Communications Systems Saving Money

How Do I Decide on a Business Phone System?

Dec 18, 2012 By Joel Maloff

A business can only operate when it can communicate effectively with customers, employees, suppliers, and partners, and the telephone is still the most important system for business. You have a number of choices as to what kind of system you will use.

Filed Under: Telecom Tagged With: Business Services, Business Telephone Phone System Identify Needs On Site In Cloud PBX Private Branch Exchange, Cloud Services, Communications, Phone Systems

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