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Follow These Creative Customer Service Tactics from Small Business Owners

Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn…

A dispatcher using a tablet to track the location of vehicles in a logistics fleet

Improve Vehicle Fleet Safety Without Breaking the Bank

If you run a business that requires vehicular transportation in any form, you probably have a fleet of vehicles. It’s in your best interest to keep this fleet as safe as possible, both to minimize…

How a Lawyer Can Strengthen Your Workers’ Compensation Claim

Workplace injuries are more common than many people might expect. According to figures from the Bureau of Labor Statistics (BLS), private industry employers reported 2.6 million nonfatal workplace injuries and illnesses in 2023. Those employees…

woman looking at open laptop in office setting

Things To Consider Before Buying New Equipment

Like anything affected by time, wear and tear, and the elements, business machinery eventually ages into disrepair. Are you in the market for new equipment? Consider these things before buying new equipment to ensure you…

Assorted colorful chocolate candies spread out on a table, featuring vibrant colors and shiny wrappers. Generative AI

The Rise of Edible and Dissolvable Packaging: Eco-Friendly Trends

Environmental consciousness is no longer just a trend but a growing priority across industries, particularly in packaging. As consumers push for sustainable options, businesses are finding innovative ways to reduce waste while still meeting packaging…

two financial advisors having a meeting with a male client

Best Strategies for Boosting Client Satisfaction in the Service Sector

In the service sector, keeping clients satisfied is key to maintaining a successful business. Providing top-notch service involves actively listening to client feedback, guaranteeing staff are appropriately trained, and maintaining open communication channels. These best…

8 Top Field Service Management Software for Small Businesses

Managing field service can be challenging for many contractors. Top field service management software helps with scheduling and customer management. This article covers the eight best solutions to improve your operations. Let us help you…

hiring interview

8 Questions To Ask Job Candidates Before a Background Check

Hiring the right employees is critical for a small business owner and manager’s success. Asking the following questions during an interview before investing time and resources and into background checks can ensure you’re selecting the…

Role of Fiber Laser Cutting in Advancing Sustainable Practices for American Businesses

In recent years, fiber laser cutting has emerged as a groundbreaking technology that aligns with the sustainability goals of modern American businesses. This precision-based technique uses focused laser beams to cut materials with remarkable efficiency,…

employee call center, businessman, customer support manager wearing with headset using laptop computer for virtual meeting consulting client at on video call

All Important Guide to Hiring and Managing Virtual Assistants

Do you want your business to grow and become a flexible and efficient system? Then you should consider getting virtual assistants (VAs). They are helping out small businesses by cutting costs, streamlining operations, and focusing…

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