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What’s Inconvenient Customer Service Costing You?
Avaya this week announced the results of a Customer Effort Impact Survey that highlights how the amount of work a customer exerts to obtain service affects business priorities of revenue and market growth, brand loyalty, and operational margins.
Outsourcing Payroll vs. Doing It In-House
When you first started your business, doing the payroll was pretty easy. You paid yourself and maybe one or two employees. You could do the whole shebang in a couple of hours using desktop PC software. Now, though, your company has grown.
The Social Media Debate: Should You Have Access to a Potential Employee’s Profile?
If you’re in the market for a job, you know the application process is critical. It’s your chance to sell yourself to the employer, to prove that you can do the job better than anyone else.
Safety First. Profits Follow.
Much of workplace safety is common sense. But there is a natural tension between economy of operation and provision for safety for employees, and the resulting risk to the enterprise must be carefully weighed.
Are There Any Customer Service Absolutes?
Customer service would be easy if absolutes such as these were indeed true. In today’s highly interactive world of customized customer service, nothing could be LESS needed than training in such fallible absolutes.
The Small Business Non-Compete Agreement: Why It’s a Good Idea
Employees are often trusted with confidential and sensitive material while under your employment. But what happens when they are no longer working for the company, or have left for a competitor, taking all that valuable information with them?
7 Ways to Protect Your Home-Based Business
Just because you manage your company from your family room doesn’t mean you should approach it too casually. You still need to consider the health and well-being of any employees, subcontractors and clients; safeguard expensive equipment and important data; and maintain a professional image to your clients.
Disaster Recovery and Other Happy Subjects
Have you been open in sharing your knowledge and talent with a backup, or even a potential successor? It is prudent and certainly a sign that you take this responsibility personally as a leader among your peers and subordinates.
Where Should You House Payroll for Your Small Business?
Every business must have payroll in some form or other. Traditionally, payroll has been one of the most outsourced processes in the business world. But despite the number of solutions available, the choice boils down to a simple dichotomy—keep your payroll in the hands of in-house administrators, or outsource your payroll to a traditional payroll service.
The Heart of Customer Service is Respect
Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated. You can’t expect the customer to experience excellence if you don’t first create excellence internally.
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