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Innovation Nation?
Is government good or bad for innovation? If you ask whether government is good or bad for innovation, it isn’t very difficult to argue either point.
Training Staff is the Key to Success
Training is one of those things that managers frequently cut when dollars and resources are scarce. However, I believe regular training is so necessary if employees are to remain current and effective in their job requirements.
The 4 Step Process for Hiring the Right Employee
Hiring employees is one of the most difficult and expensive aspects of building a business. Therefore, I’ve created a four step process to help you make sure you’re investing in the right talent from the beginning.
How Carta is Saving Mom and Pop Businesses
Have you ever stopped to think about exactly how much worked goes into getting the things we buy from the manufacturers to our homes/workplaces/bodies? It’s truly mind boggling to contemplate exactly how complicated that work is and when you own a business that buys and sells things, I don’t know if any of us can truly understand.
How to Keep Your Customer Service Sizzling All Summer Long
For many businesses, summers tend to move slowly. The days are longer, the weather is nicer, and most businesses report experiencing a lull during the hotter months. While that’s not necessarily bad, it can still affect how a business runs.
Do Your Signs Send the Right Customer Service Message?
Signs can reinforce your brand and your customer service commitment or they can negate the very image you are trying to project. When was the last time you did an audit of the visual first impressions received by your customers?
5 Ways to Ensure Quality Control at Any Level
Quality control ensures products and services are delivered effectively and consistently at all times. Here are some tips on how to integrate quality control into each level of your organization.
As the Cupcake Crumbles: What Small Businesses Can Learn
You don’t want to be a one trick pony because eventually customers will tire of the same old, same old and move on. You may hang on for a while, but most likely if you don’t diversify your offering and keep up with market trends, your business will fail.
Make It Your Business to Find the Best Employee Coverage
As more small businesses work to comply with new laws regarding offering health insurance to employees, they must find ways to meet this obligation and still stay within budget. When all is said and done, it may force them to become more creative and work with employees to bear the burden.
Social Media is Changing the Game
The results of the 2014 State of Multichannel Customer Service Survey have been released. The same parameters of time and speed-of-answer are still prominent. The survey sampled responses of 1,000 U.S consumers and noted the following statistics which are consistent with past data:
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